Pay with MoonReviews of paywithmoon.com

This platform is extremely frustrating to deal with. Pay With Moon feels unreliable, especially when it comes to handling funds and resolving account issues. Even after following all required procedures and completing verification, problems were not properly addressed. Support responses are vague, and updates are either delayed or отсутств clear resolution. Instead of providing proper assistance, communication feels unresponsive and dismissive, leaving the situation unresolved for far too long.

I've been suspended by this company, they have frozen my assets and their customer support is not responding clearly. They send you links very late and then they claim that it has been expired because of their own delay. It's been 5-6 month since they restricted my access and not answering my emails. I've used it for couple of months, it was doing good, but you can expect them to freeze you anytime they wish without any clear reason.

This platform is terrible. I had legitimate funds from my wallet in my account, and I didn’t do anything against their policies as described on the website, but my funds are frozen. I went through KYC verification TWICE! But they say they’re working on it and are just ignoring me!

I used PayWithMoon, but my account was suspended. Support told me: “This account was suspended for violating Moon’s terms, including around merchant abuse. This decision is final.” They refuse to explain what I allegedly did wrong. No specific Terms section, no transaction IDs, no merchant names, no dates - just a vague “merchant abuse” statement. The response I received was basically “final decision,” with no transparent dispute/appeal process and no clear refund procedure.

I am writing this as a final record of my experience after 180 days and 30+ support tickets. This company is currently withholding a total balance of $215.05. Despite providing evidence that the flagged transaction was unauthorized, I have only received automated "terms" citations. Notably, $15 of this balance was already in my account prior to the flagged event and is being withheld without any stated legal or risk-related basis. Every attempt at a resolution has been met with a refusal to take action, a pattern I've seen mirrored in other consumer reports. I strongly advise others to be cautious about leaving significant balances here.

This company are professional scammers. They offered a non KYC card and after you get it and it stopped working they want ID information that seems even biometric to get the refund. If they have made this nasty trick how do they expect people are going to trust... They can take your biometric information and later you get nothing. No refund. Nothing. So, they steal your money or they steal your money and your biometric data. Nasty people.

Hace ya varias semanas que mi proceso de verificación falló, he hablado con varios asesores y ninguno sabe solucionarlo y encima me dejan de contestar y me dejan abandonado, tengo 3000 dólares que cada vez veo más cerca el perderlos, una horrible experiencia.

This has been an incredibly frustrating and stressful experience. They took money from my card and have still not returned it — it has been over a month. Since then, it’s been the same cycle every single day: vague promises, generic copy-paste replies, and absolutely no real progress. Instead of fixing the problem, they keep stalling and pushing it off as if waiting long enough will make people give up. What makes it worse is that the cards were closed, yet the money never came back — which says everything about how “seriously” they treat customers. At this point, it no longer feels like a mistake or a delay. It feels deliberate. If you value your money and your time, stay away. I strongly warn anyone considering this service: do not trust them.