Find out why you should avoid paypal and use an alternative. Exposing problems behind the PayPal payment system. Frozen accounts, scams, news reports, user experiences, fraud, theft and more.
paypalsucks (paypalsucks.com) has 64 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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64 approved reviews, newest moderated first
Ray T.
Paypal is the worst run company I have ever dealt with. I sold an item on Ebay, customer paid promptly, Paypal closed my account with NO explanation, I tried to get my money sent via check and all I get is "Transaction Error!!". I sold all of my Paypal stock. Ebay is in the process of dropping them also--good move. Ray Sims
Anthony
Loved paypal for decades, but recently the worst experience ever. The still have my $7k pending for 2 weeks. I have lost my reservation for a vacation during this hold and they will not answer a phone or any email. I simply asked for them to process payment to a verified friend or put my $7k back into my account. Still in limbo with ZERO way to get anyone to answer. Will never use them again! Total BS
Eileen W.
You can't talk to anyone when you call them. First of all the phone # is buried in the website and not easy to find. Then when you call, after being instructed by the online help that couldn't resolve your issue, the automated system says they're busy and get help online. The never ending cycle of terrible customer service.
Pat
I have used PayPal for over a decade, I really liked them cause they promised that if you were not pleased with the merchandise, they would get you a refund. Well those days are gone. I bought an item and spent extra on the warranty. Within days it broke, seller ignored me. PayPal would not honor the sale or the warranty. They closed my case stating that the seller was their client too. I asked for a refund of the warranty all I got was silence. I'm done with them..
Quadfather
I always have thought highly of, and have always been a faithful and loyal customer of PayPal, but I have had nothing but bad service and poor support from them since late 2019 and the beginning of 2020!! And sadly, the latest claims I have required assistance with, were with two vendors from China that ripped me off, and no one would listen (via typed communication of course). Both of these vendors should be shutdown from selling through PayPal! But who am I, but just a faithful customer! I've heard Google Pay would be a better company to use. Spencer R. Lewis
Diane N.
I closed my PayPal account after I opened a dispute and they sided with the seller. I purchased what I thought was a designer label womens top from a USA company but after given a tracking number and waiting almost two weeks, the package still showed it was at the seller's address. I did some research and found that this company was out of China but using a Wisconsin address that was not valid in Google maps. I called Chase Bank and they reversed the charges. Thank you Chase!
Jeff P.
DO NOT USE PAYPAL! Cancel your service, delete the app from your phone, switch to Google Pay or a reputable service. Your money is not secure with PayPal and scam online merchants know that PayPal will not protect your transaction. No refunds, no protection from PayPal. Run, run fast!
Martin S.
Paypal is enabling con artists and scammers. Don't use Paypal ever. You will regret it. Paypal does not even care if a fake tracking number was provided to you, as long as the tracking claims that the item was delivered.