Payne Glasses LLCReviews of payneglasses.com

Response from Payne Glasses LLCJan 7, 2026

Thank you for bringing this to our attention. We’re sorry to hear that it took multiple phone calls to complete your online order — we understand how frustrating that can be. While we’re always happy to assist by phone, our goal is for the online ordering process to be as smooth and straightforward as possible. Your experience has been shared with our team so we can review what may have caused the difficulty and work toward improving the process. We truly appreciate your patience and your feedback, as it helps us continue to improve our service.

Response from Payne Glasses LLCJan 7, 2026

Thank you for taking the time to share your feedback. We’re happy to hear that you really liked the frame you selected. While we strive to offer a wide range of lens options, certain lens types are not compatible with all frames due to factors such as frame size, shape, material, and required lens thickness or support. For this reason, some frames are limited to specific lens types to ensure proper fit, performance, and durability. We truly appreciate your suggestion and will share it with our product team as we continue working to expand lens availability whenever possible.