Dave L.
The website was clunky
The website was clunky, and it was impossible to delete things out of my cart that had been previously attempted to be purchased that were currently unavailable. You forced me to use Amazon pay, but Amazon pay wouldn’t authorize the transaction.
Response from Payne Glasses LLCMar 27, 2026
Hi, Sorry for the frustration here — especially around the cart and checkout experience. That’s not how ordering should feel. If an item that was previously added to your cart goes out of stock, it will need to be removed before you can continue — we’re actively improving the experience to make that clearer and easier to navigate. At checkout, Amazon Pay is just one of several available options — we also accept all major credit cards directly. If you ever run into questions while shopping, our team is always available to help guide you and hear your feedback as we continue improving the experience. We can also confirm that your order was successfully placed, and we look forward to you receiving your new pairs — our team is always standing by to assist.

