Payne Glasses LLCReviews of payneglasses.com

Never again. I normally do not write bad reviews; I don't want to seem like a "professional complainer". However, this company deserves it. The return process is torture and deceptive. I now have been informed that I will only get 50% of the amount I paid for the frames, less shipping. So out of the $100 I spent; I will be getting $35.00 refunded. My plan is to donate the frames to the Lion's Club. This will save me more grief. The frames were cheap and off center. But worse than that is their customer service! They do not want you to return them for a refund, so they offer (several times) an exchange or a voucher. Like I would go through this again. Try ordering clear lenses only and see what happens...you are automatically directed to get reflective coating which now makes the glasses "prescription lenses" which means your refund is reduced. Not worth the hassle. You get what you pay for. Use a local Optometrist. One nice thing, the packaging was secure.

I recently purchased a pair of glasses from Payne Glasses. This was my second purchase from them. The ordering process was simple, even though I have a complicated prescription. After placing the order, I was contacted by Payne to ensure the prescription was entered correctly since it was so unusual. This was a good check by them. My glasses arrived quickly and I love them. They fit well and my vision is fantastic. I highly recommend them.

Wow! I ordered from Payne Glasses on 12/17/2021 and received my glasses on 12/23/2021!!! Great glasses and super service! I'll order my next pair of glasses from Payne! I will NOT order from Goggles4U- avoid those non-performing j---s.

It is a little deceptive. I'm pretty sure the eye lab is in China. But I'm going to give them this. Anytime I've ordered from them I get my glasses faster from them than I get them from anybody else. I am very nearsighted I also have astigmatism and I wear progressives. I've loved every pair that I've gotten from them I've had no trouble at all The only reason I gave them a four is I feel like they're not honest about the fact that they're in China which I kind of get that I probably wouldn't have ordered from them if I could known that But if you pay for the express shipping a lot of times you have your glasses within just a few days. If you measure your pupilary distance correctly you shouldn't have any trouble with the glasses.

Payne Glasses has never disappointed me. I love the styles and colors of glasses ai can choose from. You can’t beat their service. Not to mention the prices are always affordable.

They keep ignoring me when ask them to replace frames. I sent them an email every day for the last week but all they do is ask me for a selfie with the glasses.

Quick to take my money but slow in response to inquiry and refused to help switching frames. Never again, PayneGlasses!!!!!!!

I have been ordering glasses from here for over a year now. Just recently ordered 2 new pairs. UPS lost/damaged them on their truck. I emailed Payne customer service and they were great. Got a new remake order placed right away at no charge to me! They are the best!