Payne Glasses LLCReviews of payneglasses.com

The response I received is unacceptable. Your staff admits that it is your policy not to give another remake or refund of any kind. But...you may make an exception. How is a customer suppose to know that if you make no effort to follow up on an order that was wrong in the first place; then to do a remake that is worse. At this time, I do not feel it necessary to continue in a prolonged, fruitless attempt to correct something your company failed to do twice. I will accept this as a monetary loss and strongly encourage people not to use your services based on this mediocre performance. (Original post) I received my glasses and I was not able to see clearly. I contacted the company and per their instructions, returned them for a remake. I followed all the requests including taking pictures and sending a second copy of my prescription. Unfortunately the problem has not been resolved. In reality the distance vision is actually worse. I understand that I opted for the 100% exchange and that I did not purchase the warranty. However, I was very surprised by the lack of concern or follow up to the remake or my satisfaction. I took my original glasses to an independent doctor's office along with the glasses I received from Payne. After full examination of both they were able to easily determine that the line of bifocal was extremely high on the lens and that I was actually looking through the intermediate portion of the lens. This prevented me from seeing clearly with either line of vision. this was the same problem with the first pair I received. Unfortunately, I will just have to live with a $107+ mistake. The other office will remake my lens correctly at twice the cost. In this case, they will ensure the lenses are correct WITHOUT having to purchase a warranty or be subject to a one time exchange. I am very disappointed in the quality and service Payne Glasses has provided.

I absolutely love this company! Payne glasses is so much better than any other eyeglasses company out there. Their customer service is outstanding! The glasses you order are packed so professionally. Their prices are unbelievably low. And they sell a great product! I've had my prescription sunglasses almost 2 years and they're in great condition! The pair I just ordered is so cute on me and they fit perfectly! Being able to see well is such an important thing and Payne Glasses goes out of their way to make sure that you get exactly what you order quickly without paying a whole lot to see and look stylish doing it!! I will never buy glasses from anybody else. FIVE STARS and A LOT OF GRATITUDE!!!

I had a problem with my lenses, due to my own error in ordering. I hadn’t paid for the additional warranty because I had never had any problems with the glasses I’d ordered previously. (I’ve been ordering from Payne for several years already.) I contact Customer Service and they made a one-time exception for me. I received full credit and ordered a replacement pair that were perfect. I received them today. I’m very happy with Payne Glasses and have recommended them to all my friends!

I love Payne Glasses! Overall a great site, great quality products and awesome customer service.

It was so easy to put In my information and choose my frames. The shipping was fast and it was packaged very well! I Would definitely recommend and buy again!

I enjoy using the "try on" feature when looking for frames. The quality of the frames I chose was very good. I have to use a specific RX for work and I received my order faster than my "everyday" pair from the Doc office. I plan to order again!

I have ordered several pairs of eyeglasses from Payne due to annual, changing eyeglass prescriptions, and I could not be happier! The glasses are incredibly sharp and well-fabricated. In fact, they are even better made than the glasses that I receive from our local optician. My prescriptions are complex, and they are very different for each of my eyes. My right and left eyes are very different! Because of this, lens fabrication and accurate lens positioning (pupillary distance & center-axis mounting height) are very important; and Payne Glasses consistently gets it right on the money! And the frames are comfortable and wonderfully lightweight! I have selected photochromatic (gray), progressive lenses for my regular glasses, and polarized progressive lenses for my sunglasses, and all sets of glasses have been perfect. I could not be happier, and I highly recommend Payne for your eyeglass needs.

Easy shopping I can see again thank you