Payne Glasses LLCReviews of payneglasses.com

Bad experience with Payne. I'm just going to take the $100 plus loss, as it took several days and a bunch of emails to try to get correct glasses. Even after the remake and different frames - these glasses are awful, but I'm not spending weeks trying to get them right. Oh well... Lesson learned 😐

I just received my very first order from Payne Glasses, and I couldn’t be happier! From the moment I opened the box, I could tell these frames were made with care—they feel sturdy, stylish, and so much fun to wear. The fit is absolutely perfect, which is such a relief when ordering glasses online for the first time. Even better, the prescription is spot on—I put them on and everything was instantly clear and comfortable. It’s rare to find such a smooth experience on the very first try, but Payne Glasses nailed it. I’m so impressed and already excited to order more in the future!

I have 2 pairs of glasses from Payne. I had an issue with one pair of glasses (the frames were too small for me). Payne was very accommodating and helped me return the glasses with a postage paid label that I printed. There was a bit of a snag when ordering replacement frames. I decided to get progressive lenses for them. For some reason Payne didn't seem to trust that the PD values on my RX prescription was accurate. I was a little frustrated because I've had no problem getting great results from other online retailers. So I had a bit of a back and forth with some nice lady. They suggested i use an app for my device to measure my PD value. In the end, the glasses were beyond perfect! So i must say.. they do seem to care about getting it right.. even tho I was slightly irritated (and the wait time got on my nerves a bit). All in all, I appreciate the result. Cromwell Square gray frames (beautiful).. and the RX is spot on perfect.

Good service

I inadvertently sat on my glasses. Fortunately the lenses are fine. I called and spoke to a Payne Rep. She was very helpful in advising me on how to "pop" the lenses out and place them in new frames. Thanks Payne!

Good information, reasonably easy to navigate the website.

Pricess!!!!!are great

I have been purchasing glasses from Payne Glasses for 7 years. I had tried Zenni originally, but when I needed to add prisms to correct my double vision I had to search for a company that would accommodate my extreme prescription. Payne fit the bill. I really liked their frame selection as well and continued to purchase my glasses through them. As time passed my prescription became progressively complicated and after my most recent prescription was given to me by a specialist, he strongly recommended against using an online company, but since I had been so satisfied with Payne, I decided I would at least try. But this time I did have a problem and had to contact customer service. And the rep offered to meet me in person to measure. To me it was so far beyond the type of customer service I typically get from online ordering, I was flabbergasted. Due to the complicated prescription they had to be remade twice, but the final result was far better than I expected. I highly recommend this company not only for the selection, reasonable prices, and quality, but this excellent customer service puts this company over the top.