PaymentwallPaymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.
Paymentwall (paymentwall.com) has 270 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Curry C.
fizeram um bom trabalho em solucionar meu pagamento, responderam em menos de 7 horas, e resolverem em menos de 3 dias.
Response from PaymentwallFeb 26, 2024
Oi, resolver questões é a nossa principal prioridade. Agradecemos o seu tempo em nos dar uma avaliação positiva. Para quaisquer preocupações relacionadas ao pagamento, você pode entrar em contato conosco a qualquer momento.
mmnto
Bonjour, J'ai mis une étoile, car le service client laisse à désirer. Je vous explique pourquoi. Je voulais prendre des Acoins sur la boutique du jeu Black Desert et apparemment il fallait d'abord faire validter son compte par cette entreprise qui gère le côté transaction financière entre les clients et le jeu. Celà fait 2 jours que j'ai laissé 3 mails avec pour demande de bien vouloir entamer la procédure de validation de mon compte mais vous savez quoi ? AUCUNE REPONSE. Venez pas me dire que vous avez eu un grand flux de requête, parce que 2 jours à attendre c'est quand même long. Je changerai cet avis après que ma demande soit prise en compte. Merci de faire le nécessaire dans un brief delais. ----------------------------------------- Mon compte a été créé dans une région hors EU. Je ne peux donc pas effectuer d'achat. Merci.
Response from PaymentwallOct 24, 2023
Salut ange, Black Desert Online (NA/EU) traite uniquement les paiements pour les régions d'Amérique du Nord et de l'Union européenne. Aucun mode de paiement n'est disponible au Bénin. Contactez-les sur https://support.pearlabyss.com/Support/Start/Index/PC pour vérifier les versions du jeu disponibles dans votre pays/région.
E M.
The customer service is great, although it is a rigorous process of sending proofs for verification, this just shows how tight their security is. Cards I've been purchasing through them have been wonderful and would get them within minutes. Keep up the good work!
Response from PaymentwallOct 21, 2023
Hi E Mina, We appreciate your time in giving us a positive review. We follow strict procedures to ensure that your personal and financial information remains secure. For details, visit this link https://www.paymentwall.com/privacypolicy. For any payment-related concerns, you may reach us anytime.
Eugeniu J.
So it tooked me about 10-15 days to verify all me details, also my business model was accepted with all the integrations and in final I've got declined about Credit Card Processing,and when I was asking them if I can connect authorize net with PaymentWall I can't get an normal answer, my friend is using payment wall all good and I can't get any help with that. I hope for an answer as soon as possible.
Response from PaymentwallOct 7, 2023
Hi Eugeniu, Your ticket number and email address are needed to locate your application and investigate what happened. We reached out to you to gather the needed information, however, you did not respond. Update your review then include your ticket number and email address so your concern will be resolved.
Twitch D.
Good company, using it for months now. The only two bad things about it are 1) the big commission 2) the delay for payout but the service it self and customer service are very good.
DunkFury G.
The way they process things can be frustrating they are strict with security. I personally got frustrated but instant gratitude comes with a price so I do prefer the way they process payments with the heavy security because at the end of the day you don’t want your credit card information stolen. Secure and the support always replies to enquiries.
Response from PaymentwallNov 19, 2020
Hi DunkFury, We have processes in place to protect consumers, like you, and websites from fraudulent payment attempts. We appreciate your trust and understanding on this matter. We're here to reassure you that we're PCI DSS Level 1 Certified, the highest level of payment compliance available. Your payments are safely processed with us. Should you have further inquiries, our team is ready to assist you 24/7. Have a good day.
Joseph P.
Fast, courteous service. Handled a potential fraud claim in a day when provided with my info. Trustworthy people to do business with.
Simona A.
As for support, they did good job. They tried their best to solve my account issues and explain what i need to do, to get it fixed. Good communication and treated me nicely, even if i was a bit heated.
