PaymentwallReviews of paymentwall.com

Response from PaymentwallSep 16, 2020

Hi Richard, We're sorry to hear you feel this way about us. We can see that you have already verified your account. Your patience is much appreciated throughout this process. We're here to reassure you that all the information is stored in the most secure manner as we're PCI DSS Level 1 Certified, the highest level of compliance available. Upon further checking, there were no successful transactions on 07/31/2020 as you have claimed. We are not holding any amount from you since no payment went through on our end. It is possible that you may have attempted to complete a transaction using your card but the issuing bank did not clear it. Please take note that banks and financial institutions normally have their own processing time and clearing rules, which can affect how your payment will turn out. We're glad to see that you have made a successful payment on 08/05/2020. If you have further questions, you can reach out through [email protected].

Response from PaymentwallSep 16, 2020

Hello Robert, You became a candidate for verification so we can confirm your identity in relation to a cancelled purchase. This process is in place to protect the game and you, users, from any fraudulent payment attempts. We'd like to clarify that we did not ask you for your full card number and CVV code. We advised you to hide or cover the numbers and CVV when submitting the back copy of your card. We're here to reassure you that all the information is stored in the most secure manner as we're PCI DSS Level 1 Certified, the highest level of compliance available. If you decide to proceed, please don't hesitate to message us through our ongoing thread R-5584864.

Response from PaymentwallJul 20, 2020

Hello Alex, We're sorry to hear you feel that way about Paymentwall. We can assure you that you will only get charged for the amount displayed on the checkout page, which should be consistent with the details found in the receipt if you completed your payment. Any currency differences are settled real-time so you should get charged for the exact amount in your local currency. Please note that the websites determine how much one "credit", e.g. a point or a single item, would cost. The price point at which the credit is available is the exact amount that you will get charged for. If you believe you have been charged differently, please let us know through [email protected].

Response from PaymentwallJul 20, 2020

Hello, Paymentwall is a payment processing partner of Black Desert Online. Our system checks for any activity that needs to be verified to protect the game and you, users, from any fraudulent attempts. We would like to reassure you that all the information is transmitted and stored in the most secure, encrypted manner. We are compliant with the strictest credit card protection policies and are PCI DSS Level 1 Certified, the highest level of compliance available. We hope this enlightens you and encourages you to verify your details with us.

Response from PaymentwallMay 27, 2020

Hi, We're sorry to hear about your refund. Normally, refunds would only take 5 to 7 business days for the money to return to your account depending on your bank or financial institution's processing time. We'll be glad to sort this out for you. Could you please send us a message through [email protected] and provide us with the reference number of your payment to MMOGA? Our team is available 24/7 and will be assisting you along the way.

Response from PaymentwallMay 5, 2020

Hi Miran, We understand how you feel about this situation. Please let us walk you through what happened. Your payment through Sofort on 05/04/2020 was cancelled due to a recent activity on your account that we needed to verify. The amount involved should return back to your available balance in 7-10 business days, depending on your bank's processing time. We contacted you and explained that we have this process is in place to protect the website and you, our valued customer, from any fraudulent activities. We're glad to inform you that your payment account has been verified today. You may now start making payments using bank transfer again. Thank you for your cooperation. Please feel free to message us again at [email protected] if you have questions.