PaylocityReviews of paylocity.com

We were just about to go through with the implementation/onboarding. Our rep asked for the financial reports needed to setup our account, or said I could give him my Admin login for our accounting software so he could do the "heavy lifting" for me. Red flag #1 - asking for our admin login where all private employee info is stored, along with our banking info, etc. I obviously opted to pull the reports myself. One file they needed was a form with all employee "demographic data" including name, birthdate, SSN, tax withholdings, bank account and routing #s for direct deposit. The 2 sales reps I was emailing with said to send all of this, along with the reports to them and they would get to the implementation team. Why would sales reps need access to VERY sensitive employee information? Basically everything one would need to steal someone's identity? Red flag #2 I called and asked to speak with management. I asked the manager what their processes are for implementation, documents needed, etc. He walked me through their processes, confirming that everything the sales rep did was how they do things. Sometimes they go into companies' accounting software, and lots of people email this information. They DO have a "secure portal" where you can upload documents instead of emailing them. He said their email system is secure, so emailing should be fine unless there was an issue on our end, or if the internet had issues. I asked why we were not offered the secure portal. He said the sales team offers it to people they think might want it. I asked who would NOT want a secure portal for private information? He replied something like, "Oh you know, the mom and pop businesses." I said that I disagreed and believe that every customer, no matter their business size, would like their information to be protected and secure. Red flags all over the place. We did not go through with switching to Paylocity, as we do not feel that our employee data would be secure or handled with care. Very alarming practices in place at Paylocity!

Our business has decided to discontinue our service with Paylocity. We found them to be inefficient and lacking in accountability. Perhaps large corporations don't mind being a number and can afford monetary errors. We switched to a payroll company that is better suited to handle the needs of our business.

Company is the worst! Run away! Majorly caused issues with me for the State we live in and would NOT take responsibility. They blamed me even though they have the fiduciary responsibility and they literally did not file withholding and unemployment accounts in my state, they only did it on the federal side. They then never filed taxes properly for a year, never took responsibility and then when I left, they charged me a cancellation fee of $200 even though I had in writing they wouldn't. They also never scheduled an exit meeting with me after I sent back the form to do that in my last 30 days. They are not honest and honestly you should run from this like the plague.

I couldn't even begin to find words to adequately describe how horrible this company is. The timeclock portion and the payroll portion are not the same platform and getting the hours over to the payroll system is a nightmare! I spend hours every payroll trying to figure out how to do it, reading the instructions and ultimately calling and having someone walk me through it. You have to create multiple batches and import them and nothing is user friendly or done in a language you could possibly figure it out or remember from the previous times. Expect to wait a long time for your call to be answered and hope you get someone who can help. I have NEVER spoken to my customer service rep, not even once. I always get a recording that she is not available and have to go into the que and wait for someone different. I'm fairly certain she doesn't exist. Emails usually arent answered until the next day and never have a name so you cant find that person again to follow up. Promises the salesman made were not kept. Wish i could give zero stars. WORST company I have ever worked with!

After going through a horrible implementation, I was hopeful that things would get better. It has been over a year now and things are, unbelievably, worse. Even our assigned account manager takes no ownership of resolving issues or even returning emails or voicemails. In fact, I have never once spoken to her . . . rather one of her peers answers her overflow calls and emails. I have been requesting a meeting with her for 4 weeks now. I emailed her manager (and left a voicemail for him) with concerns and frustration almost two weeks ago and still have not had a return email or call from him. I am truly at a loss and, in 25 years of working in the field, have never been treated so poorly from a service provider.

Locked out just about every time I go to use it , it constantly changes passwords I update the passwords and it's a random chance game if the site will let me on or not . whoever runs the IT is a retar ded as s-clown I have been asking my company to please switch to any other pay site as this one is a total sh it show

Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.

Terrible, terrible payroll and HRIS system. Our "account manager" is never available. I don't even know their name. I talk to a new person every time there is an issue, and it is frustrating. I feel like I was tricked during the sales call and implementation, and they were helpful until we actually started using the product. It is impossible to run any reports that are needed to close out our books at the end of each month. Our payroll system takes money out for payroll and then cannot give us detailed reports on how much each employee costed us. They also do not give us 941s or a 940. They were all condensed into our end of the year report and they could not give us these forms on their own. The most incompetent payroll system I have ever seen. Also not user friendly at all. My employees are always confused and the site is always down or having bugs. We implemented in July and are already looking for a new provider, 6 months later. We tried to stay and give them a chance but it is unreal the issues and limitations this platform has. Do not be fooled by the big name.