PaycorReviews of paycor.com

I have to agree with other reviews. Paycor was once a company with outstanding customer service, which was the reason I changed from another service. THAT IS GONE. I had to close my business when I moved across state lines. They did not report my info the IRS for the end of year W2 for employees despite the assurances of the "Offboarding" member I spoke to that they would and now I am literally paying the penalties. To make matters worse, it has been over a month since I submitted my request to obtain it and paid ($360) for it but to no avail. IF you do not have a current customer number or wish to speak to sales, the system hangs up on you. When I finally agreed to speak to sales I was told there is nothing they can do to reopen my account, even if I am willing to pay. I HAVE to go through "former client relations" which is an email only. You are not allowed to speak to anyone. So I continually throw emails into their black hole of communications. The sales associate I spoke with was apologetic but could only refer me to the email and say, "Good luck." Simply not good enough. I'm not sure what happened over there, but it is a disaster. Avoid them. They are not better than Quickbooks.

We have used Paycor for the past 10 years. Starting in May 2023, they sent us an email telling us that basically our prices were increasing 45%-50%! I responded in shock asking if we could discuss over the phone. They were incredibly rude (via email btw) and stated that if I insisted on speaking with them, I would have to sign up and put my name in a queue and that they couldn't even tell me when they would speak to me. I immediately reached out to other processors to quote me and their quotes came in way cheaper and they assured me that I would have a dedicated rep to speak to whenever I needed assistance. Paycor never even answers the phone. It's nearly impossible to get in contact with anyone. This company has gone downhill and quickly. Their prices are ridiculous and they treat their clients like absolute garbage. It is truly shocking. Stay clear of this company!

Worst customer service ever. Don’t use This company. Not surprised at all there is so many negative comments. Am surprised they actually have two stars. Use someone else!! Beware

Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!

Worst customer service. Good Luck getting a hold of them

We use this HRIS system and have to call or chat probably once a week for help or support. Their customer service team is not trained at all. There are no supervisors to oversee or help in escalated instances. Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour. No help. Absolutely awful.

Worst customer service ever

Software seems powerful and is intuitive enough to use, usually. Which is good because so far the people suck. Implementation/onboarding is AWFUL. The people don't know what they're doing, have terrible quality control (mistakes in data entry, configurations of deductions, how things report on W2s!, etc.) and are impossible to get a hold of to ask questions, get help, etc. Everyone is silo'd so no one really knows how the system works end-to-end. Everything is done by checklist, so no independent thinking or problem solving. Management is terrible - would rather try and make you see how you're wrong (or they're right) than actually resolve issues. They also lie - they'll tell you a feature is there (pre-note) and then you find out it's not - and that they're going to charge you a LOT of money if you try to put money into a bank account that's not valid... when they don't give you a way to check ahead of time. I suspect fees like this are a BIG part of their revenue. It's unfortunate - the software really does seem good. But the people experience is so terrible - they couldn't care less about their small customers - that I'm already looking for another vendor. I just hope I don't end up in trouble with the IRS/unemployment/state tax people/etc because of Paycor's mistakes.