Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
paycom.com
Website
paycom.com
Category
HR & Recruiting
Location
Oklahoma City, Oklahoma
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The implementation specialist was a huge factor in this change over from one payroll system to another being successful
Response from PaycomFeb 17, 2023
We're proud of Ashley for providing you with a successful implementation process. Thank you for leaving us a review, Jill!
KS
Keith S.
Paycom has the best customer service…
Paycom has the best customer service I've ever experienced with any kind of vendor ever. Megan has been so patient and kind as I've struggled to learn the system. Claire has been a great help as well.
Response from PaycomFeb 16, 2023
Thank you for such a great compliment, Keith! We're proud of Megan and Claire for ensuring you understand the Paycom product's ins and outs. We will be sure to pass along your kudos.
SA
Sarah
FANTASTIC HRIS/Payroll Platform
I have implemented Paycom twice and will continue to love their platform. Easy to use, one database, connected modules, and sooooo much more! Meet with Paycom for your next move to a HRIS/Payroll platform.
Response from PaycomFeb 16, 2023
Sarah, we're glad you love Paycom! Thank you for your partnership and advocacy.
BE
Beck
From the beginning point of interest to…
From the beginning point of interest to implementation has been really fantastic. Our point of contact has been superb and all of our questions addressed and helped in a timely fashion.
Response from PaycomFeb 16, 2023
Our teams work diligently to provide our clients with a thorough and informative implementation process, and we're glad this has been your experience. Thank you for the positive feedback, Beck!
PA
Phyllis A.
The implementation team has been…
The implementation team has been awesome. They have answered all our questions and the transition has gone very smoothly.
Response from PaycomFeb 16, 2023
It's great to know your organization's implementation has gone smoothly, Phyllis! We look forward to many more years of partnership.
BH
Brittney H.
Brendan Lewis is great
Brendan Lewis is great, responsive and it is nice to have that contact person!
Response from PaycomFeb 16, 2023
We're extremely proud of Brandon for providing you with great customer service. Thank you for the 5-star review, Brittney!
DS
Dan S T.
I'm a computer consultant
I'm a computer consultant, and a retired academic psychology researcher.
I have never seen a web site with a worst log-in experience in my life. My wife's job requires her to use paycom.com and it has been a horrible experience because the design violates every possible way of making things easy to use and simple. My complaint is not based on one or two occasions but the entire time, several years, that my wife has been dealing with this frustrating and incredibly badly designed web page.
To start with:
1 Most browsers allow you to save settings when you save the login name and a password. However, these incompetents insist on having to add the last four digits of your social security number. Hence, if you save the login, it will overwrite the password with the SS digits and fail the next time to take you to the step that asks for your SS digits. This is an inexcusable stupidity. Moreover, the need for increased security (more than for you bank account) is totally unneeded. What hacker is going to login to your account in order to put in your working hours?
2 Second, most of the time you are not allowed to see what security number or word you are typing. Most people are not doing this in public, so there is no need to hide things from your own eyes. My wife logs in on her own computer, at home, so hiding things is not only unnecessary, but an action that wastes even more of her time in case she mistyped something. Typos happen, and if you can see what you have typed, it can be corrected immediately. But, no, the incompetents at paycom.com make it difficult for anyone using their on-line site without endless frustration and hours of time wasted.
Other web pages, give you the option of not hiding any of the things you type when you are safe from any prying eyes. Paycom.com sometimes provides an eye icon, but these don't often do anything.
I could go on listing other utter stupidities, but I am tired of wasting more of my time, so I will conclude by saying to any company thinking of contracting paycom.com for their business: DO NOT DO THIS.
Your employees are going to be frustrated and angry having to deal with so much incompetence. A smart 12 year old would do a far better job.
This is my professional opinion both as a scientist who has studied ergonomics as well as a computer consultant who deals with computer programs all the time.
JS
Joanna S.
It has been a huge support to be able…
It has been a huge support to be able to house all policies and documents related to HR in one place for our employees. Prior to Paycom, we had policies saved in a variety of locations and it's been so much easier for employees to have it housed within Paycom. I also have enjoyed the articles that are sent out regarding leadership, HR and other trends in the industry.
Response from PaycomFeb 13, 2023
Thank you for your kind words and advocacy, Joanna! We're glad you’re enjoying Paycom and that it has simplified your work life. We appreciate you leaving us a review!