PaycomReviews of paycom.com

Very happy with Paycom as the software is very user friendly, Matt is a great representative of the organization and provides very useful information and is informative regarding new / upgraded products.

This is a solid HRIS but is lacking on the LMS side.

software is great, easy to use, and constantly improving. My current Paycom reps assigned to our account are amazing - quick to respond, knowledgeable, easy to work with.

Paycom's team of Customer Experience folks is top notch. If someone doesn't have an immediate answer, they do a great job of follow up very quickly.

Paycom has a great all in one platform. There are a few things they could improve on such as their survey module and then adding a compensation analysis platform. Overall, it is a good system and I would recommend them.

Paycom has been a strong system for us overall. Our employees genuinely love the app—it’s intuitive, easy to use, and gives them more ownership over their information, which has reduced a lot of back-and-forth with HR. We also really appreciate the consistent updates and improvements. It’s clear Paycom is continuing to invest in and evolve the platform, which makes a big difference. One of the biggest highlights has been our Paycom specialist. She is incredibly responsive, knowledgeable, and feels like a true partner. The level of support and personalization we receive has made a meaningful impact. From the admin side, there are times when the backend can feel a bit burdensome and less intuitive than the employee experience. Some processes require more steps than expected, which can add to the administrative workload. Overall, it’s been a positive experience, especially on the employee side, and we appreciate the ongoing enhancements.

Their customer service model is subperb! They also take into consideration and try to implement enhancements that are brought to their attention to make the system better for all clients using the experience of their clients.

We got sold on paycom with the vision that it would make our payroll and HR more automated, what we are finding out after using the system is that it actually makes it harder, causes gaps in compliance, and the services offered are not as sold. Paycom has a long way to go to reach the standards of payroll platforms like ADP, Rippling, Gusto, and many others. If you do choose to go with paycom, make sure you read their agreement which locks you in regardless of the system not functioning as it should. Like same day payroll batches, or off cycle payroll costing you each time when other platforms don't, terminated employees not receiving the correct pay due to calculation of hours not processing the way a payroll platform should, month of implementation just to spend more time throughout the year trying to fix the implementation teams mishandling, manual requirements for data feeds, among other things. I would not recommend paycom to any company or HR representative ever. Hopefully this review allows for another company not to be caught inside of a multiyear agreement with a platform that doesn't function.