PAWZITYReviews of pawzity.com

Response from PAWZITYFeb 28, 2022

We are sincerely sorry for all your bad experiences when shopping with us. We don't mean to blame it for anything but we hope you can sympathize with us in some ways that our young business- a startup company actually gets many difficulties in dealing with tons of emails and our beloved customers' concerns. It's all our bad, we know, and we are making our effort to improve it every day. We really hope for a chance to serve you one more time in the future and show you our improvement. Thank you so much for your precious review!

Response from PAWZITYFeb 23, 2022

We would like to express our deepest apology for our bad service in the past peak season when we failed to handle a large number of emails. A 3-star rating may be still high for such an unprofessional mistake. We are trying our best to improve our service. We really hope to have a chance to serve you one more time in the future to prove our improvement. Thank you so much for your precious review!

Response from PAWZITYFeb 23, 2022

It's so kind of you to give us one more chance to make up for you. We are processing a replacement for you. We will send you the tracking number and the link to track when it's sent out. Thank you so much for your understanding!

Response from PAWZITYFeb 7, 2022

We are sincerely sorry for disappointing you with the poor packaging. We really appreciate your comments and we have recently improved our product wrapping. To express our apology for all the inconveniences you experienced, we would like to have a chance to resend you a new one with our new better packaging design. We are looking forward to your response. Thank you so much for your sympathy!