PawsyLabsPawsyLabs is listed under Pet Stores in Newark, Delaware.
PawsyLabs (pawsylabs.com) has 213 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 164 reviews with 5 stars · Clear filters
Terry A.
I had an issue with my initial order. Customer service was on top of the issue immediately and everything was resolved.
Response from PawsyLabsOct 11, 2026
Thank you, Terry! 🐾 A bumpy first order isn't the welcome we want anyone to have, so we're really glad we could jump on it and get everything sorted. Welcome to the PawsyLabs family! The PawsyLabs Team 💚
Yvette
Little bit hard to find out how to cancell subscription (OAP )but once sent was very quick with replies and advice.
Response from PawsyLabsOct 11, 2026
Hi Yvette, Thank you for the honest feedback. We really do listen to every comment. We're glad that once you reached out, the replies were quick and the advice actually helped. Kind regards, Sheena from PawsyLabs 🐾
Jenny
I had a query regarding an order and subscription, Marlon dealt with it incredibly promptly. Excellent customer service, very impressed!
Response from PawsyLabsOct 11, 2026
Jenny, thank you! Marlon here 😊 "Incredibly promptly"? I'll take that! Order and subscription questions can get a bit tangled, so I'm glad I could untangle them for you quickly. Thanks for taking the time to write this. Marlon | PawsyLabs Customer Care 🐾
Bradley J H.
I was frustrated because I hadn't received a notice that my subscription order was being fulfilled. I asked why I wasn't given a choice to skip a month. The person who handled my case offered to let me order every 60 days. So I decided not to cancel the subscription. I was very happy with the turnaround time and will definitely stick with them,
Response from PawsyLabsOct 11, 2026
Hi Bradley, We completely get the frustration, and thank you for giving us the chance to make it right instead of just walking away. Every 60 days suits plenty of dogs perfectly, and you can always tweak the schedule if your needs change. We're really happy you're sticking with us! 🐾 All the best, Christian from PawsyLabs 💚
Gerry N.
Good experience
Response from PawsyLabsSep 29, 2026
Thank you so much for your wonderful feedback, Gerry! ❤️ We’re delighted to hear you had a good experience with PawsyLabs. We truly appreciate your support! 🐾✨
Paul H.
Very quick and helpful assistance thank you
Response from PawsyLabsSep 28, 2026
Thank you so much for your kind words, Paul! ❤️ We’re delighted to hear that you found our assistance quick and helpful. We truly appreciate your support and wonderful feedback! 🐾✨
Lourdes H.
Customer Service. I sent an email regarding a subscription and they were proactive and immediately contacted me with a resolution. Kudos to the company!
Response from PawsyLabsSep 28, 2026
Thank you so much for your wonderful feedback, Lourdes! ❤️ We’re thrilled to hear that our team could respond quickly and help resolve your subscription concern. Your kind words and support mean a lot to our team! 🐾✨
Lisa Anne M.
They make It very stress less and continue to reassure u even if your order has been lost abit longer than planned lol was alll sorted in the end with a great result thanks again everyone for your patience and help I was a stressed paw mum thinking I’d been scammed AGAIN lol that’s the usual true can’t blame me for being sceptical can you???
Response from PawsyLabsSep 26, 2026
Thank you so much for your kind words! ❤️ We’re so happy we could put your mind at ease and get everything sorted for you in the end. Wishing you and your furry friends all the best! 🐾
