Nikita P.
I was a Pawshake pet sitter for two…
I was a Pawshake pet sitter for two years with great reviews and no issues until my account was suddenly deactivated after a house-sitting job and my $1,800 payout was withheld without explanation. Multiple emails received no response. Only after I threatened legal action did I receive my payout within 30 minutes. Very unprofessional experience. Do not trust them.
Response from pawshake.comJan 29, 2026
Nikita Patil, This review repeats claims that are not accurate, so we need to clarify the facts for readers. Your account was not deactivated without explanation, and your payout was not withheld arbitrarily. On 21/07/2025, you contacted our team to cancel an upcoming service due to a claimed family emergency, while another booking was already underway over the same dates. Our staff responded sympathetically, asking whether you needed assistance or whether the ongoing service should also be cancelled as well. You did not reply, despite multiple follow-ups. We also contacted the client directly to confirm the booking status. As a standard safeguard, the payout was temporarily paused until confirmation was received. Once you confirmed in writing that the booking had proceeded, the payout was released immediately in line with our normal process. A review of the email thread shows no mention of legal action, and it is not technically possible for Pawshake to process payouts within 30 minutes, as you claim. Pawshake pays sitters reliably and consistently. We do, however, remove sitters from the platform when there are repeated issues with communication, reliability, or trust, as these standards are essential to protecting pet owners and other sitters. We encourage reviews to remain honest and factual. We’re responding publicly so readers have the full context. — Pawshake Support