PawradeReviews of pawrade.com

There are great things and not so great things: they average out to two stars. First and foremost: Pawrade and PetPay are the same thing... Our puppy concierge Beth was excellent - she was responsive, very timely and really ready to make things happen the right way! Interaction with her deserve all 5 stars. From there on it went downhill: once I agreed to getting the puppy, I asked the questions about security of my personal information stored with PetPay. According to PetPay, I turned out to be the only one from more that 4 million people who asked about the security of the ID information stored in the age of frequently stolen identities... I was told that the supervisor will be called. Jennifer, the supervisor, called me 3 (!) days after I asked the question, she called to immediately start threatening me over the phone that if I do not agree to transfer all the information immediately, the transaction needs to be called off (after everything was paid in full, thousands of dollars, and with more than a week before puppy's 8 week age)! No explanations or simply providing standard agreements/small print were even offered. After this threatening hurry and me regretfully realizing that the only way to get the selected puppy with Pawrade/PetPay is to provide the ID, I had to wait another 5 days to hear ANYTHING about when the transportation will be arranged, again that was after airpanion fair of 1100 plus commission was paid in full for the in-cabin flight nanny. The nanny was great! Thank you, Justin!!! And then, after I submitted our vet exam documents and also submitted the documents for the needed anti-giardia and anti-coccidia and anti-hookworm drugs, as all these were found in the puppy's stool, I again heard NOTHING for 4 days, except the invite to review the transaction. I hope the puppy will be treated soon and heal well, this way she will have a happy healthy life. Just to make a clarification after reading the reply from Pawrade/Petpay: I have NEVER refused to provide my ID, I just asked to either have information on how uploaded ID file is protected, for how long it is stored and what happens in the instance that information is stolen. Alternatively, I asked is it's possible to provide ID by video and/or with a letter from notary public. After all, there are multiple services that use this type of ID verification online and I have used these multiple times when signing documents. And instead of immediately threatening to cancel the sale, maybe looking into this would have been a good thing for everyone? I was not even referred to/provided with any additional information when asking the question. And in the reply to my review I'm to blame again... I would have very much liked to be heard and informed on the spot, but unfortunately only this third party website review triggered action. Let's have peace! After all, you have a great aim in mind. Puppies deserve the best and so do their breeders and owners, as well as people who bring the last two together.

My daughter wanted a puppy since she was 8 years old. She's 13 now and doing excellent in everything!! This pandemic has minimized her ability to socialize as usual. She's been home schooling since Day one. So after researching I decided that Pawrade was the best choice. It's not a puppy mill and they are very serious about who receives their new furry family member. I like that Lightning was brought right to my residence and everything was explained on what to do. We are truly thankful and blessed to have chosen the right place to turn to for our new addition to our family. Thank you again for everything.

I received Angela (now Sadie Mae) right on schedule. I wasn’t happy about the way she traveled here in a crate with her Sister; however, after a bath and a little loving, she has been amazing. I have followed the recommendations and we are off today to get the Vet check done. She has quickly become a part of the family and is such a loving and sweet girl! Thank you to the Pawrade team (Shannon and Tania) for the support throughout the process. She is amazing and well worth the investment!

Many thanks to the great team at Pawrade -- Devlyn, Tania, Renee and Amanda were all very helpful with the process. There were a few bumps about travel arrangements, but Tania and Renee both worked very hard to help me figure it out. I really appreciate the extra effort that took. I especially enjoyed talking with the breeder over the phone and meeting her at pickup. She was awesome! Daisy (listed as Opal); is now home and doing well. I used all of Pawrade's suggestions for handling the stress of travel; and Daisy showed very few stress symptoms. So my recommendation would be--follow their advice--it worked for us!! Thanks again for the great service you provide!!

Initial consultant went very well they were professional. However, Dog arrives sick. Cough congestion diarrhea parasites. But yet they sigh a Health guarantee and exam one day before? Not feeling warm and fuzzy at all. The positive is that the dog is adorable and we are off to the vet again tomorrow!

I’m not going to lie when I first found this site I was extremely nervous and worried about it being a scam, but after doing a little research I went for it. I am so happy that I made that decision. The response time and follow up from Pawrade was fast and they always made sure to explain everything. My new puppy is healthy and the sweetest thing.

My experience adopting Duke through pawrade was without a doubt the best experience I’ve had in a while my daughter and I are so grateful to have welcomed the newest member of our family home he is such a great dog and so loved

The staff is very professional they took the time to explain the process of buying a pet from out of state they were there throughout the process keeping me informed