PawradeReviews of pawrade.com

WARNING! DO NOT DO BUSINESS WITH THESE PEOPLE. I purchased a puppy from this website, I was convinced by the sales person and all of the brightly colored font that I would be protected from Scammy "breeders". I was told that the parents of my puppy were one thing but when she started to look different than any other dog in that breed category I got her DNA tested. I presented the DNA test as evidence that the breeder they had "vetted" was not being truthful, this is the email they sent me: On Wed, Jun 15, 2022 at 1:00 PM PetPay Support supportATpetpay.com wrote: Hi Andrea, Thank you for reaching out to us. Unfortunately, we do not recognize any DNA testing as there is not enough data from them to be accurate. You have not been scammed as our site listed the two breeds that your puppy is mixed with. Thank you. Have a great day! What is not covered? Results of genetic testing, DNA testing. Sincerely, Joey Walsh PetPay, Inc. ------------------------------------------------------------ In response to your response, I have called several times and left sevral messages. No one has called me back. When I first called to speak with a representative before I wrote and email and finally resorted to writing a review which I dont often write negative reviews... your representative on a recorded line just said "What do you want me to do about it?" and without compassion scoffed at me. As you can see in the emai above my concerns were dismissed with a "have a good day". Your site advertised that the parents of my puppy were one thing and it turns out to be another. You can decide to not "acknowledge" DNA or any kind of science you wish its your company and your reputation. My only hope is that people who are shopping with your company and deciding to spend thousands of dollars proceed with caution. You have my phone number I have emailed you and messaged you on your portal and left you voicemails if you want to return my calls I am here to talk! I have documented everything for a full report to the BBB.

The only issue I had was that the delivery of my new family member was pushed back by several days. I asked for notice so that I could arrange coverage for my patients during that time. The delay required that I take more of my vacation days to make sure Houston was properly acclimated to his new home. Other than that, it was a wonderful experience. Houston is adjusting well and seems overwhelmingly happy in his new home. He seems to be bonding with both of us. With Tim for play and with me for cuddles.

Everything was good experience

Despite my misgivings, the whole process was seamless and my puppy is perfect. She is bright, affectionate and confident. I do recommend waiting until 12 weeks old before delivery. Everyone at Pawrade was extremely helpful and patient and I would recommend them.

The process of purchasing a pet overall was a good one. I am so happy that I called Pawrade. From the moment I called until my little guy came through my door, communication was great. The only thing that I would improved is instead of talking to three to four different people during the process, that once the customer has confirm they would like to purchase a pet, one person is assigned to the customer until the process is complete. A personal concierge so to speak. All the reps that I spoke to were excellent, but dealing with one person would eliminate the feeling of being juggled around. I would definitely refer friends, family and even strangers to Pawrade. The whole process is secured and thorough.

The only thing I would say needs improvement is the emails. I was getting emails from at least 4 different people. I lost track of what I needed to read, what I needed to fill out, and what was next. If you streamlined it, wher just one emailed and when it was going to change, that one sent an email alerting the buyer, there might be less confusion. But none the less, all is well with my beautiful Baylee. I’d do it again in a heartbeat.

Hello Everyone, ALL I CAN SAY is AMAZING! The whole process, the whole team that was involved and of course the puppy I got from PAWRADE was just AMAZING! And honestly, I was very very hesitant. Not because something came off suspicious, just because there's an X amount of money involved. And trust me, I gave my Puppy Concierge Janell Hester a hard time, because I asked a bunch of questions and scrutinized more or less every info I got. And I'm sorry for that Janell! But I just wanted to make sure everything was legit, I had security and this is not a Scam. To be honest from Pawrade's side it was just super professional and caring. After I submitted my application, I got a phone call within 10 minutes and Janell asked me if I would have any questions about the Puppy I wanted and she answered everything I wanted to know and more. She made me feel safe from the get go. I still asked one question after another and she took time to answer every single one of them. Janell was the contact person between the breeder and me, provided me pictures, videos and all the information I asked for. Janell YOU are GOLD and I am thankful that you took care of me and my case. Janell also walked me through the checkout process, arranged a pick up, updated me on the progress and stood by my side 100% of the time. She also explained what's going to happen after you click the "Buy" button and it's such a organized process without any flaws. Even after I got my Siberian Husky Babygirl, she was super excited for me and she genuinely loved bringing me and my Puppy together. And I can say that whole-heartedly, PAWRADE is a Great and secure place to get a new family member. After I was approved by the breeder I was contacted by Shannon Gregor the Travel Concierge, just like Janell mentioned. Shannon arranged a Pick up date between me and the breeder and helped me with questions for the pick up. She was so nice and helpful and gave me a safe feeling as well. One day before the pick up I got a call from Lois Krahling. She helped me with preparing everything I needed for the Pick up, the arrival and and what I have to do in the first few days. Might come off strange when someone tells you what to do, but I haven't had a Puppy in forever, so this was a HUGE help and I'm thankful for Janell, Shannon and Lois. I am the happiest puppy owner out there and if I would do it again I know where to look for it. Thank you to each and everyone involved! Thank you Pawrade!

Communication was terrible after I purchased. It was hard to get in contact with the team that was over financing and travel. I left several messages in the chat and it took days for someone to get back. I called about 10 times before someone answered my call. Overall, I love my puppy but the communication is severely lacking. I wasn’t even told whether my puppy was picked up by the transportation company and when she’d be arriving. When I called to get more information, no one got back to me for almost 2 days. I then got a call less than an hour before my puppies delivery that she was on her way. The petpay department purposely kept spelling my name wrong after I corrected them twice- extremely rude and upsetting. The only person who deserves 5 stars is Joseph, my puppy concierge who helped my pick out my puppy and ultimately reserve her. He contacted the breeder on my behalf and all questions that I had. Joseph is the best person in this company and deserves a raise!