Daniel W.
Excellent service, with minor improvements needed
Pawrade does an excellent job of vetting breeders and eliminating the inclusion of “puppy mill” breeders. They go through a thorough check to ensure both breeder and new owner will provide a puppy with the best possible life. Their phone representatives are wonderful, and personable. They answer any and all questions for you. Patience and transparency are huge strong points here, which gave me confidence with purchasing our puppy. Now the negatives: communicating requirements and confusion with what is to be expected. I had some issues trying to complete the requirements. I would like to note, the requirements themselves are more than understandable and doable. But, the way they are described to you and the expected time you are to accomplish these requirements leaves something to be desired. For instance, I was told to provide photos of the puppy and myself when he arrived. However, the drivers took photos and had me sign a delivery confirmation. No big deal, but when I was asked to provide these, I didn’t have them because the drivers took them. So, some more communication between Pawrade reps and drivers should be streamlined and clear, as to not confuse the new owner. Also, I was told by a Pawrade representative to upload documents to their website. Yet, there’s no way to upload that information. I was finally given an email to send the information to. E-mails and reps tell you to provide this information within 72hrs, which would work, if they actually took the weekends into account. For example, I was told to take my puppy to the vet within 72hrs of receiving him. But he was delivered on a Saturday, when everything but emergency veterinary practices are closed. I would like Pawrade to state that weekends should not be considered business days, and to clearly state that on their website so as not to confuse or panic the new owner. Many of the things that are asked of a new owner are done by the drivers, so Pawrade should update this on the requirements page. In addition to this, Pawrade emails tell you to have your pet be examined by a vet within 72hrs, but to not allow the veterinarian to administer any vaccinations. However, the breeder-provided shot records for my puppy indicated he needed a shot on April 15, the day he was delivered. So, I feel Pawrade should state their rules and expectations to the new owner according to the individual puppy, rather than stating it broadly, as this can cause even more confusion. Pawrade does have a wonderful contact service, and representatives over the phone just make the experience far better than I expected. The tracking app used to monitor puppy delivery is an excellent addition to Pawrade’s services. Knowing when to expect my puppy and having the ability to track his progress is phenomenal. Aside from the minor nuances that are confusing, Pawrade does provide amazing service, and the company they utilize to deliver these puppies is outstanding. I highly recommend Pawrade!
Response from PawradeApr 19, 2023
Hey Daniel, we are so happy to hear that we were able to help you adopt your new furry family member and that overall you are pleased. We do appreciate all feedback and your detailed review is greatly appreciated. We are always looking to streamline and improve our process and can only do that with the help and suggestions of our customers. We do know that there are quite a few requirements that sometimes can seem like a lot. But I promise you it is all to ensure that the process is safe and secure for everyone involved. Sadly, there are a lot of shady operators out there and here at Pawrade we do all we can to protect you from that nonsense. Thank you for choosing and trusting Pawrade and we wish you many amazing years to come with your new best buddy!