Angie F.
There is no guarantee and I worry about the dogs
While I would never give him back, I feel guilty buying my dog. I imagine he was cooped up for days in a cage on the way here (his white fur was stained from whatever filth he was in). I'm about to pay 5k to fix his eyes and I'm worried about his hips. The pawrade guarantee is a complete joke. You don't actually get the terms until after your purchase, btw. There is a reason for that.
Response from PawradeJul 22, 2024
Hey Angie, I am sorry but we do not have any record of a customer with your name. We reached out to you through Trustpilot and you ignored our request to help us identify you. Our Health Guarantee is clearly displayed on our webpage so I am not sure why you would say we don't give you terms until after purchase. That simply is not true. Here is the link: https://petpay.com/howitworks/policy/healthguarantee Please reach out to our Health Guarantee manager by email at [email protected] with your vet documents to initiate a claim.