PawradeReviews of pawrade.com

Pawrade agents were very helpful and kept me up-to-date on my pup’s transport.

I love my new little girl puppy She is so friendly, she is already following me around the house, she is so cute. Thank you so much The delivery service was wonderful, they even gave her a bath before she came to the door. I've named her Luna

Beautiful puppy excellent condition breeder is very credible and responsible. I am very happy with Frida.

Seamless and professional service. Absolutely love my new family member.

Made finding a puppy enjoyable. Was very pleasant and helpful the whole process

I bought a puppy from them waited 2 months for him to be 12 weeks old. They shipped him to me by transport driver. He was delivered on Friday about 3pm and the very next morning at 6am he was in a coma despite my giving him fluids and goats milk. I rushed him to the nearest animal hospital where he had a seizure and died. When he left for the trip here he weighed 1pound 6 ounces when they weighed him at the hospital he weighed only .83 pounds. He I believe did not receive any care on the trip. Fighting with them now to get refunded for him and the vet bills. Heartbroken They are sorry they say and the puppy Sam fell ill no he DIED. Show it and send my money back it has been almost a month and no contact from them. Stop using this transport company because this isn’t the first time a puppy has been sick or died right after they delivered the puppies. They say they don’t want a fight but here we are. I reversed the charge to my credit card for the dog and they contacted the card company and had the charges reinstated in the amount of$3640.67. And then when you add in the vet bills it comes to $4994.67. So I have a dead puppy and they have my money. So much for processing my claim. Just remember GOD is watching you and someday you will pay a bigger price than me. Just got an update from Pawrade and PetPay that even if I did try to file a dispute with them they are not even going to consider it. What I haven’t said is that after the puppy Sam died I tried to contact them for two days and no one would pick up the phone so I had no other choice but to cancel the transactions on my credit card. What an absolute nightmare this has been. All I wanted was a healthy puppy to love. What I got was a dead puppy and a scam of a company. Just now I got notified that they tried to have my review taken down for being defamatory but after Trustpilot reviewed it it was found not defamatory. Hmmmmm. Karma Oct 27, 2025 The last update about poor baby Sam my puppy. This terrible company pawrade did fight with my credit card company and received all the money for Sam. I’m 77 and couldn’t figure out how to use their stupid system to file a complaint and I called them for 2 days to try to tell someone anyone that Sam had died and no one ever answered the phone. So I did the only thing left to me I filed a complaint with my credit card company. Just absolutely heartbroken. Poor Sam really suffered with no food or water for 3 days. Disgusting

Very happy overall. Travel was a little nerve racking but all turned out great. We are very pleased with our new addition.

EDIT: of course pawrade replied as expected with lies. I purchased a puppy, Lincoln (who my 3-year-old daughter renamed Zero based on the ghost dog from the Nightmare Before Christmas), from Pawrade in November 24. Within 24 hours of arriving at my home, Zero started stumbling around like he was intoxicated and could not see anything. Long story short, I took Zero to see three veterinarians, including a specialist and a surgeon. All of the veterinarians believed that Zero had a congenital liver shunt, or otherwise a neurological disorder. I got Zero a CT scan to confirm the presence of a congenital hepatic liver shunt. It was a severe shunt that required a surgery that at the time I understood only one surgeon in the Bay Area (at UC Davis) could perform. I was informed by that surgeon (the fourth vet I consulted about Zero) that the surgery would cost anywhere from approximately $16K - $18K, after I had already spent over approximately $6K in diagnosis and short-term treatments for Zero (in addition to the approximately $4K in purchase price and delivery fees we paid for Zero). Zero could not have the surgery for several months until he reached his full size, and in the meantime he was suffering and his special care needs were too much for my family to handle. We made the heart-breaking decision to say goodbye to Zero and put him down peacefully in our home. My family was devastated, and my daughter had to confront death for the first time in her life from this experience. She cried for days over this dog who we loved deeply for his short life. I have never received a single penny of compensation from Pawrade for this situation, despite providing them with three veterinary diagnoses of Zero’s condition supported by a conclusive CT scan. I can understand why this company gets good reviews for the vast majority of purchases reported on this site where the pets are delivered without a serious condition. However, in my experience, when something goes very wrong as it did in my case, Pawrade will use its litany of policies to deny a refund, even where a refund is clearly warranted. In my case, after providing my information to Pawrade, they told me I had to get a second opinion before any treatment could be pursued, even though I had already provided them with several veterinarian diagnoses, including a final diagnoses by a local board certified surgeon reading a CT scan (in other words, overwhelming evidence), confirming that Zero had a serious and life threatening medical condition (2 year life expectancy) that could only be corrected by an expensive surgery well in excess of the amount covered by the so called health guarantee. At that point I stopped communicating with the Pawrade team because I believed they would just keep giving me the runaround, and it would not be worth incurring the additional expenses (which would have exceeded the amount they would reimburse, making it illogical to pursue) and emotional distress of trying to satisfy their excessive demands. Heck, the $500 MetLife pet insurance policy paid out on my claim based on the same information I provided to Pawrade, but Pawrade itself was unwilling to do the right thing. Imagine being stingier than an insurer, and that tells you all you need to know about Pawrade! I am in customer service, and could not imagine ever treating one of my customers the way I was treated by Pawrade under the circumstances. In my situation, they refused to do what was obviously right, and they should be ashamed of their behavior. In my experience, Pawrade’s “health guarantee” is practically worthless, and amounts to misleading advertising. Please do yourself a favor and purchase your puppy from a reputable local breeder who will take true responsibility for a pet sold with a serious congenital condition. You may think that you will be one of the happy customers where everything works without any issue. But if something goes wrong as it did with me, and Pawrade treats you the way that they treated me, you may wish as I did that you purchased your puppy from a reputable and ethical local breeder, rather than a faceless online broker with a litany of unreasonable / unconscionable policies to deny you a refund, even if you have had some of the best vets in the world determine without question that your new loved one has a serious and life threatening congenital condition. Ultimately, I spent around $11,000 among purchasing, diagnosing, providing short-term treatments for, and euthanizing Zero, and in return my family only received heartache. Please protect yourself from a similar situation, and do not let this company get away with the way they treated me. Please go look at similar negative reviews of this company’s behavior when something goes wrong. You do not want to be in that situation.