Paw Print GeneticsReviews of pawprintgenetics.com

The lady i talked to about buying plan was good but the process took over a month! And was late even then .... with today's technology that feels like a long time compared to competitors

Took forever to get results. It was originally estimated on March 3. Then changed to the 12th and finally arrived today. Paw prints has gone so far down hill since being sold. It’s disappointing. I ordered this January 28th….

Quick and consise.

I initially paid for 2 panels to be done on 2 puppies I bred (I was considering keeping both puppies). However, as soon as I got the kits a perfect person came along for the one puppy and I did place him. So I had an extra test and called the customer service people. I asked them to change the dog on the 2nd kit and they agreed. Embarrassed as I am after the results came Back to me via email I realized I had had this dog tested for these diseases. So I called back and asked if they would agree to testing this dog's swab at their lab for the supplemental panel instead. Without any "needing to talk to a supervisor" or transferring the call the service rep agreed to do it. Now that is Customer Service at it's finest imo!!! Thank You

I sent my samples back, and they arrived at the laboratory on February 10th. However, nothing happened for days until I followed up. Suddenly, I received an email stating that my samples were marked as received on February 20th—an unnecessary delay. Aside from this issue, everything else went smoothly. The pricing was fair, and the processing times (excluding this delay) were excellent.

Long turnaround Time and It was hard to understand what I was ordering. They don’t tell you your dogs breed

Poor customer service that seem to be lacking any sympathy or care for long time customers. We have had to redo multiple swabs and wait extended time for no reason. Have not had a result within their time frame in the last year. They don’t give you an update on why it’s not resulted on time unless you reach out every time.

Customer service was so helpful & answered all my questions. The results came earlier than expected.