Paula Young WigsReviews of paulayoung.com

I paid for over night shipping, the item was in stock, then to my surprise it was sold out, they refuse to refund the money for over night shipping and no product but a cap coming and thats how they rectified the situation. Do not order from this sight.

I ordered a wig from this website and I called directly to customer service on November 12, 2025. I made it very clear to customer service. I needed it on Friday, November 14 since I was going on a cruise. I paid extra shipping almost $15 plus never received it call today and the lady I talked to of course is from the Philippines was totally clueless. Said that my wig will not be here till the 18th or 19 November so I asked her why did I pay for expedite shipping? This company are liars. They’re very unorganized and using people out of the country. Makes sense of why you have bad poor customer service being a professor of economics and finance. It’s a shame that how the United States utilizes out of country employees and this is the kind of crappy service that we get. I will never order from you guys again you just ruined my cruise not only that I’m going through chemo so now I’m gonna have to scramble around and pay about $400 for a wig today so I can take with me thank you Paula Young for a shitty service.

Bought a couple wigs for my mom since she wasn’t comfortable using her card online. Despite FOUR requests, I keep getting catalogs in the mail. They obviously don’t honor federal laws requiring them to honor requests to not use your info.

Their customer service is ridiculous. They put someone on the Customer Service line who barely speaks English, who is impossible to understand. Then the wrong order is received and I’m responsible for his stupidity. They also have deceptive ways of getting you to shell out money for things you never ask for. And their wigs are only barely passable. So that’s why I gave it one star

The Easy Bang used to be excellent. Now the quality is just awful. The base is too small, the 'hair' is not stitched in properly and the clips are badly placed. Please go back to the original manufacturer!

In May of 2025 I spent over $500 on 9 weeks. Prior to ordering I was told I could send back any or all for a credit back on my credit card. When 8 wigs did not work out the company said there was NO returns allowed, no credit no exchange. I fought this and won, and I was told to send them back as they would give me a credit me back on my credit card. I spent over $50 on the shipping back and waited. Now they are reopened until a new company and will not give me the credit back on these 8 wigs, offered a voucher of $60 to buy more (YUK) So I am OUT $550 and have NO wigs, this company has stolen from me so BEWARE!! I will go to the Better Business Bureau or Small Claims court to get justice!!

I have been buying wigs from Paula Young for years. I had to send a wig back for exchange on July 3, 2025. I never received the replacement, so I began calling customer service day after day, but could never get through. So I got online and tried to check on their website, but found it no longer existed. Then I found this site. I am so furious that they continued to send me sales catalogs and not once did I receive any notice of any sort, to let me know what was going on, no replacement wig, no credit to my bank card, nor any sort of explanation or information, nothing! They shouldn't be able to do this to their customers. A wig is not a luxury for me it is a necessity, because I don't have hair any more because of a drug I was given years ago! I am retired and on a limited income now, so every dollar counts. Is there no recourse for customers now?

I HAVE BEEN BUYING WIGS FROM PAULA YOUNG FOR 3.5 YEARS. I WAS ALWAYS HAPPY WITH THE STYLES AND THE QUALITY. HOWEVER IN MARCH I ORDERED 5 WIGS DURING A PY SALE FOR MYSELF AND AN ELDERLY FRIEND. THEY WERE NOT WHAT WE EXPECTED AND THE QUALITY WAS NOT THE USUAL STANDARD. I RETURNED THEM 9FIRST TIME IN 3.5 YEARS AND TRIED SEVERAL TIMES TO GET IN TOUCH AFTERWARDS REGARDING MY REFUND OR CREDIT I SHOULD HAVE WITH THEM. I WAS GOING TO USE IT DURING THEIR LAST BIG SALE, BUT COULDN'T DUE TO SOME UNFORESEEN EXPENSES. I THOUGHT I WOULD BE ABLE TO USE MY CREDIT ON THE NEXT SALE, NOT KNOWING THEY WERE GOING OUT OF BUSINESS!!! THERE WAS NOTHING TO INDICATE ON THE WEBSITE THAT THIS WAS TAKING PLACE. I AM DISGUSTED. NOW, I AM UNABLE TO USE OR GET MY $300 CREDIT BACK. THAT IS NOT SPARE CHANGE FOR THOSE OF US STRUGGLING WITH ILLNESS, HAIR LOSS AND ON A LIMITED INCOME WITH NO WAY TO FIND THE NEW COMPANY THAT BOUGHT THEM. I AM UPSET BY BLATANT CRIMINAL BEHAVIOR. THEY SHOULD HAVE LET ALL OF THEIR CUSTOMERS KNOW THAT THEY WERE BEING SOLD AND ASSIST THEM IN USING THEIR CREDITS. THEY SHOULD HAVE DEALT WITH CUSTOMER REFUND/CREDITS SO THIS INSANITY WOULD NOT BE AFFECTING THEIR LONG TIME CUSTOMERS. THIS IS SHOCKINGLY IRRESPONSIBLE. THEY MUST HAVE MILLIONS OF DOLLARS OWING TO LOYAL CUSTOMERS. DOES ANYONE KNOW HOW I AND OTHERS CAN GET MY /OUR MONEY BACK OR REPLACEMENT WIGS? HOW CAN THEY DO THIS TO THEIR LOYAL CUSTOMERS LIKE MYSELF WHO HAVE SPENT 1000'S OF OUR HARD EARNED DOLLARS ON PURCHASES WITH THEIR COMPANY. BELOW IT ASKS. Below it says let PYW know about your review. Obviously they have washed their hand of their loyal customer base and moved on to other things. Disgraceful, immoral and illegal. They get paid up front and now we have no recourse to reclaim out money or products. Just brutal treatment.