Paula Young WigsReviews of paulayoung.com

I have purchased several wigs from Paula Young and return more than I keep. I got lucky a couple of times and so I kept earnestly buying from them. The truth is you never know what you are going to get. They rarely deliver what is pictured. You can buy the same item # wig a second time and it’s not the same in quality, texture, or color. They told me they were manufactured at different factories. The shipping & handling costs are ridiculously high ($20). Then, if you have to return it, it’s a fraction of the cost to return. Worse than the shipping & handling costs is that it is such a hassle to actually get your money back. You have to chase it down. You have to call and deal with a foreign agent over a bad connection who takes excruciatingly long to verify your account, and then the agent goes into a discourse about how it takes 10 business days from the time they receive the return to verify whether or not it passed the inspection. Make sure you have a tracking number or forget it. You will have to call back. When they finally, arrive at the fact that it’s already been 12 business days, they relent and say, “ok I will process the refund.” Infuriating process. NEVER AGAIN. 😡

We've bought from Paula Young Wigs for years. Great variety, fair pricing and shipping options. Just received their newest catalog. So excited. Picked out three (3) wigs I'd like to buy so I went online to see the "3D" versions only to see "Out of Stock" in red! What?!? They sent us a new catalog without indicating that "some items may not be available." So, I called Sales. Long story short is they wanted me to place my order and pay--for three wigs that are OOS?!? I asked when the new stock is expected and Sales rep said, "Around the middle of August. After the stock is received it will take another 10 to 11 days before we ship ("Free Shipping!) the items. Thanks, but no thanks. PY imports many products from India and China so I can understand longer than usual wait times. Tariffs don't help vendors either! But, PY wants to use my money, interest free, from April to "maybe" mid August and then expect shipment by the end of August 2026? This is alarming. It is highly unusual for company to send a catalog with "Free Shipping" (terms apply, natch) then learn that desired item(s)) are OOS and, if they do get in the ETA for delivery is the bottom half of August. Unacceptable. So, I conclude that PY may be having cashflow issues. Understandable but, if anyone purchases an OOS in April on the premise they'll receive what they've paid for that's a bit of a stretch. Here's why, if one pays now when August arrives it is possible PY's status could be "Closed Permanently," or "Operations Suspended." That leaves the paying customer high and dry. No recourse--and the company is GWTW (Gone With The Wind). Not saying they will be, but face it. Our economy is up and down from sunup to sundown lately. Consumers should not be lured via a new catalog with "Free Shipping" in bold dark lettering only to find out much of the "new" designs are OOS. Summary: I am suspicious due to upfront demand for money and prospects for actually receiving the order. If PY is experiencing operational (cashflow) problems it might help to be up front with returning customers like myself. They've shaken my trust, so it's a "NO!" for me. (sad face) :(

Bought a wig. It was junk. Hair was like fishing line, no curl and not what I ordered. Returned. Ordered another. Same issue. Then I get my first wig returned saying not in pristine condition, and can't be worn. I never wore it. It wouldn't even go on. The wig they returned isn't even the one I sent back. Such a scam. This is not the same Paula Young since it was sold. It's been bought by a scam company. My second wig came with a drinking straw tangled in it, the tag was not attached, wig was falling out of the box, was not wrapped up in the net and the tissue paper. I'll let my credit card company look into this scam. I'm a hairdresser, don't buy these

I am never ordering another thing from Paula Young not only are her and Jaclyn Smiths wigs of poor quality they look terrible on you they have snotty sales people who tru to push that load of crap on you after you order trying to get a return label is next to impossible and it's 45.oo to ship it back without the label witch only stays visible for 5 minutes then you can do it over and over again. Take it from me. SAVE YOUR MONEY AND DON'T DUE BUSINESS WIRH THEM!

Horrible REFUND Paula Young, if you want a refund do not expect it for 5 or 6 weeks or longer. I purchased a topper on 2/8/2026 and they received my returned topper on 2/18/2026. I called for refund status on 3/4/2026. They did not have a status until I provided the return shipping tracking number then they said the return had not been processed, they would process it now, and the refund would be in 5 to 7 days. On 3/13/2026 I still do not have my return money, they said another 3 to 5 days. I will never do business with them again. HORRIBLE customer service.

I think I've been SCAMMED! Ordered 2 toppers over 1 month ago. Email said they shipped. Never received. Their customer service is only a recording about winning a medical device!

Several years ago I got a wig which has been great, but was too small. So I ordered two wigs in size large. The first on 1/19. When the first arrived I saw that it was a very different color and style then I ordered, so I canceled the second wig. I even got an email from PY that said the wig was cancelled. Then they sent me the wig anyway. It was just like the first wig. I wrote to the head of the company about this problem with no response. I dropped off 1 wig at UPS on 1/26/26 and the other on 1/29/26. I heard nothing from the company so I called today, 2/4/26, to get refunds on both wigs. They told me that it would take 10 days to determine that the wigs were not damaged before sending a refund. 10 days! On top of this they have a surcharge of $5.99 in case something happens in transit. I know of no other company that has such a surcharge. I hope that I get the refunds I am due.

Ordered 2 things. A topper & a messy bun. The bun was ok..nothing great;but the topper has NO clips. I emailed them (with pics) & got mails back saying they would get back to within 12-24 hours. They never did. I’m stuck with a hairpiece that just sits on my head & if I move it falls off. I’m stuck with a useless product!