Paula Young WigsReviews of paulayoung.com

BEWARE: IF you can hold you temper long enough to get thru their ridiculous phone system you will get this: They gave me free shipping, came back a month later and went into my bank account without my permission and charged me $9.99 shipping because "they made a mistake ". They charged me another $8+ to return the wig and took that off the return money I was entitled to ONLY if I bought ANOTHER wig with an additional "9.99 shipping charge which she "would wave this one time". I told them I wanted to cut my losses and get away from them. I will go bald before I buy from these scammers.🤬

Nothing like the picture, it was a joke. Supervisor promised I would not have to pay shipping when it was returned. My credit did not show that and I was charged for shipping. When I called they said there was nothing wrong with it........so after hour on the phone twice they wold not give me the name of the company President or someone I could write to. I was a good customer and referred a lot of people, not any more.

I purchased three wigs from Paula Young, I called several times and talked to a supervisor, explaining my dilemma. I am disabled, can barely walk because I need a new hip. They said no problem, well when I received my refund it was only for half the amount of the order. I spent $319.00 and only received $156.00. They said one of the wigs was beyond the return date. So they did not give me a refund and instead of returning it to me the donated it to charity, without ever telling me. I have had my own business and also worked for some very large companies. I and they would never treat a customer like that. I will never under any circumstance do business with them again’

Nothing like the style in the catalog or online The wig I received was not the same style it shows online or in the catalog. Sides were way too short. The back shade was not was not darker than the rest of the wig and it was not tapered down to the nape of the neck like the pictures. The tag was the correct style and color so customer service said when I send it back I will be charged the $19 restocking fee and $7.99 shipping, even though the wig I received was NOT the same as in the catalog or online. It's very risky to shop on Paula Young.

My problem with this company is actually reaching a human being on the "all other problems" line. It is automated, and it requests your phone number. I have tried LITERALLY 12 times today, and each time the automated voice repeats a remarkably wrong number back to me. The number is so far from the actual number that I have to suspect it is a deliberate attempt to forestall a customer with a problem from reaching a representative. (My diction is actually quite clear.)