Paula Young WigsReviews of paulayoung.com

My mom has been buying wigs from them for years they usually were pretty nice and natural looking. She just bought a new one and received it today. Vicki absolutely horrible looks like a hack job and so fake and cheaply made. I'd give zero Stars if she is so dissapointed, says she won't return it cuz it cost too much to send it back.

This is a scam. They pre-populate the box at checkout that automatically enrolls you in a platinum membership. My 90 year old mother who Lives on social security has had $14.95 taken out of her checking every month for 9 months. When I contacted them, they nlew me off and did nothing to help. Despicable.

1 star because zero isn't an option. Paula Young is a classic bait & switch scam. You might get what you ordered the 1st time, but you never will again. Save your money, spend $80-$90 more somewhere else, and get a quality product. Paula Young is infamous & I know from experience that all the bad reviews are justified

Ordered from catalog and was sent a letter stating i owed more money, never said why. I returned package the day I received it, 3 months later received a check for $1.19. My order was $30.80. When I called was told there is a restocking fee. Terrible to first time customers. I’ll never order from paula young and will tell everyone to not order from them

I actually did really like this company the first couple purchases I made with them. I am a licensed cosmetologist that helps people with cancer find wigs that are like their hair,comfortable and natural looking. I purchased for a client that was losing her hair within a couple weeks due to treatments and waited very patiently. However I did not see in a timely manner, so I contacted the company and they informed me they discontinue the wig I chose and purchased. I was never contacted about and my client of course continued to message me waiting for the product. I should have been informed promptly of my purchase of this situation. I sell many wigs my self and am very sad of the customer service of this company as I did truly like the wigs I picked. I never write reviews but feel people should know of this kind of issue as it very much disrupted my situation that could have been a problem that I was informed about promptly and then not an issue. Very unhappy with the company.

I decided to try out Paul Wigs and ordered 3 items from them. I received their confirmation for my order and what they would charge my credit card. When I received the order the packing slip showed a different amount and my credit card was also charged a higher amount. I called and emailed to try and resolve but no luck. Finally my bank had to intervene as the charges on the invoice did not match the higher amount charged to my credit card. Checked my statement and they reimbursed me the disputed amount, however they debited my statement again for an even higher amount. Will never deal with this company again.

I ordered a wig and velvet grip headband. They only shipped the headband, but charged me the entire shipping and handling fee. The packing slip said the wig was backorder cancelled. I called their customer service to be told they would only refund the band price of $5.09. This is ridiculous as I can't use the headband without the wig. I got PayPal to help and am supposedly getting a partial refund of $10.94. It's better than nothing, but after reading other customer reviews, I hope I get this refund and am not charged any more from Paula Young. I will never do business with them again!

Buyer be ware!!!!!Terrible Terrible Service. Not honest! I ordered my first wig and some things to go with it on July 8/2020. When I got my first wig which was supposed to be blond, it was gray sent it back on July 10 /2020 and in about 2 weeks I called to see if they had received it. Said no. Called back in a few days and customer service said it was there on7/21 2020. They were just to replace the wig. They charged my credit card again for the the wig. Finally got charged off my credit card. The amount was less than I paid for the first wig. I called . Called again on July 29 said had not shipped, but would take care of it. Called back said it had shipped on July 30 2020. Waited at least a week called back and told them I want the tracking number. It was shipped Fed X then was to go to USPS. Could not find where it was, they said it was in Memphis Tn. And I would receive it August 8/8 2020. Here it is now August the 11, and still no wig. Called 8/11/2020 pm and they said it was still in Memphis Tn. Said I will receive it next week sometimes!!! Funny I have the USPS app and it does not show that information!! It indicated that it had not arrived at the USPS for shipping. It’s been a nightmare to say the least. I have ordered for years and It is the worst company for being dishonest. More than likely I will be filing a dispute for credit. And I will be contacting the BBB. Company’s like this should not be selling to the public and something should be don about it!!!!Take a look at the BAD. Reviews. You will not be happy ordering from this company!!!