Paula Young WigsReviews of paulayoung.com

Wig did NOT look like photo and they refused to refund or exchange two days after I recieved it. It took nearly three weeks to get. It came from China!

Any company can be a superstar when there's no issues. You find out what a company really is about when you have a problem. If they listen to you, if they take any interest at all and your problem, and try to resolve it. That doesn't mean that you bend over backwards and do whatever the customer says. But you honor your brand and what you stand for. And you stand by your word. You protect your customers and you keep them forever. Very unhappy with my experience with their customer service team really disinterested and unwilling to help. And the customer service rep that I spoke to when I called was downright rude. Knowone needs to pay someone to give you a hassle. If you want to be treated like a valued customer, you need to go somewhere that values their customers. With all that being said I really enjoyed Paula Young's wigs. They were affordable and there were a couple of styles that I really liked, but I will find other styles I really like somewhere else. Tip for consumers: Just make sure you read the terms and conditions they sell your information and you have no say in it. Also to remove your information from the website you have to send a regular mail letter to request it and it can take up to 45 days so they have your information hostage. Ownership of Customer Information By registering or making a purchase on our website, you give us your consent to the purchase or sale of this information should such a business transaction take place. You get what you pay for.

Ordered an Evan wig about 4 years ago. It was perfect and looked great and I received many compliments. Ordered it once again and it did not come in the Soft Pewter color anymore. Also looked as if if someone had tried to cut and shape it at home. I actually thought I would try a third time because I wanted to continue wearing THAT wig. I had liked it so much. It doesn’t look like the original Evan wig. Hair doesn’t lay down where it should but permanently twists at odd angles, looks like it has split ends etc. After I read some of these reviews, I knew! Paula Young doesn’t even deserve a two rating. Never again for me.😤😡🙁

I ordered the Delicate Touch human hair in July. IT is so thin it's not usable,all the wefting shows thru it.Will not hold any style after it was washed.Very poor quality. Definitely would not recommend.

HORRIBLE SERVICE. THEY LIE AND DON'T KNOW WHAT THEY'RE DOING. SOMETHING HAS CHANGED RADICALLY FOR THE WORSE IN THIS COMPANY IN THE LAST YEAR. MY WIFE HAS BEEN A SATISFIED CUSTOMER FOR OVER 5 YEARS - OUR MOST RECENT ORDER WAS A DISASTER. ORDERED 10 JULY. CHARGED OUR CREDIT CARD 10 JULY. SAID THEY SHIPPED 13 JULY, BUT WHAT REALLY HAPPENED WAS THEY CREATED A PITNEY BOWES SHIPPING LABEL AND NEVER DELIVERED THE HAIRPIECE TO THE POST OFFICE. AFTER TWO EMAILS (NO RESPONSE) AND TWO PHONE CALLS, TODAY I WAS TOLD I HAVE TO WAIT TWO MORE DAYS AS THEIR 'POLICY' IS THEY CANNOT ISSUE A REFUND OR REPLACE THE PRODUCT UNTIL 14 DAYS FROM THE DATE THEY SAY THEY SHIPPED, WHICH THEY DID NOT. SAVE YOUR MONEY. FIND ANOTHER SUPPLIER - THEY'RE OUT THERE. SAD BUT LIFES TOO SHORT AND THEIR SERVICE IS HORRIBLE.

Very unsatisfied with them. After years of buying wigs from them I had a major problem. Purchased wigs with a promo of buy one get one. After placing the order I saw that the order showed only one wig. Called customer service 5 minutes after placing order and was told that I would receive the 2nd wig. Now they said no. The advertisement that says customer satisfaction is there top priority is nothing but BS. I’ll never order from them again or do I recommend anyone else orders from them either. There has to be a wig company out there that does care about there customers.

Deceiving business. Purchased during bogo promotion and total with tax and shipping came to $57.79. I have a detailed receipt. Received a phone call today stating there was a glitch and they didn’t charge me for shipping which in fact they did. The agent said my detailed email was incorrect and said I would have to pay the difference or cancel the order.. no exceptions.. had I not been at work I would have gone to her mgmt.. I have purchased many wigs from them but they have now lost a customer. Buyer beware.

I am so disappointed with the wig I received..It looks nothing like the picture in the catalog,and of poor quality. When I called to asked about returning it I was told it could not be returned because I snipped off a tag.