Paula Young WigsReviews of paulayoung.com

I ordered two wigs at the same time and paid through PayPal. They only shipped one, and then when I called almost three weeks later to inquire about the other, they told me the customer had cancelled it. When I questioned her she said PayPal had not authorized the purchase amount. Strange because PayPal is still showing the ORIGINAL purchase price for BOTH wigs. Shipping was slow on the one I actually received, and communication was nonexistent on the one they cancelled. I’ll be ordering elsewhere.

On occasion, I've been pleasantly surprised, but it's rare, very rare. Most of the time, I expect to be given the wrong information, be treated poorly by customer service, and trust nothing customer service says. Call to see if an item is in stock before ordering? Joke is on you, it's not in stock, it happened to me 4 times in less than 7 days. But, don't worry, the temporary authorization hold on your debit card, will be released, just not in the 24-72 business hours PY claims. It will take several calls, they will insist they released, and will tell you to call the bank. When you call your bank, they will say, the authorization hold has not been released, they have to process the payment or release the funds, and when you call PY, they will be rude, blame the bank, and be of NO help. Paula Young engages in delay, deny, and defend. They have no quality control and do not care. They do not have accurate information in their system, as evidenced by the 4 calls, 4 orders placed on confirmation of their inventory aka items in stock, only to be told they were wrong. Yet, they still say, call to make sure the items are in stock, utter ridiculousness. So here I am, once again, multiple calls to PY about the authorization hold on my funds, 6 business days later, with more delay, deny, and defend from PY. Blatant lies. Total lack of concern. By far, the most RUDE representatives, of any company I've ever called. Sadly, a few times, I've been pleasantly surprised, and almost think maybe they are making positive changes, but it's a trick every time. Order at your own risk.

I would put a zero if I could. They are running a total scam. Beware of using a coupon because it automatically enrolls you in their platinum plus program which charges monthly. I was only able to get a small portion of the charges refunded. Customer service just said it was company policy. I feel like I got taken. 2 thumbs down.

Should be a zero. Their customer service is the worst! Long waits for refunds. Does anyone on here know how to delete a PY account?

Terrible customer service. Extremely long delivery time. Refund policy unfair. They keep more than half the wig cost. What little refund you get if you do takes over 2 months to receive. Still waiting on refunds for orders placed in early October. The wigs are less expensive than other wig companies but they make up the cost by charging outrageous shipping and restocking fees. Save your money. Go somewhere else.

DO NOT BUY FROM HERE. Bought a Platinum coloured wig from Paula Young in a pixi style. They sent a brown/red wig. I emailed back instantly to advise, including photos and a screen shot of my original order. They wouldn't even give me the return address. They think its ok to offer me a 10% refund. I paid £81 for this wig and they think its ok to give me £8.10 back for their mistake. Discussing service. You should be ashamed.

Deceitful liars who send out pre purchased wigs. My wife knows wigs. She sold them. And when she said that wig was a return, AND PYW said they will take back and not charge restock fee. They LIED. Part 2: She reordered same wig, and the stuffing paper was all hand crushed- ie: not a new wig with properly inserted paper. They do not care about people, reviews. Low life company. They do not even reply here.

I have used Paula Young for years. Over the past 2 years the quality of their products have been horrible. I have received used wigs with hair products in them and my recent order took over 2 1/2 weeks to receive. Even though I paid for the 5 day shipping. When I received the wig it was the wrong color and basically had no hair. Their return policy is a 19.99 dollar restock fee plus and 9.99 sure post fee. To return it for their mistake. I will never shop with them again.