PT
Buyer Beware
My experiences with Patricia’s Petals are such that I would not recommend PP. As I made clear when I placed the original order over the phone, I sought a local florist to deliver to the Saratoga Springs and Eagle Mountain area as I am out of state. That ordering over the phone was time-consuming, but was acceptable. The order was for a son and daughter-in-law and their new baby. The problems started when I began to receive calls and texts from various parties at PP. For much of the next day, I was not in a position to access messages. I am somewhat responsible for what unfolded because I was unavailable for extended periods. Part of the problem is that at least six people tried to contact me, some from their personal cell phones, from numbers from various US area codes, none of which I recognized. (I determined this after the fact.) At approximately 2 pm local time, I talked with a person at PP and learned that part of the order could not be fulfilled, and PP wanted to know if I wanted to substitute other items. After a brief discussion expressing my displeasure after spending considerable time on the phone ordering, I asked for a credit to my credit card. That seemed to cause the person on the phone some concern. After a few minutes, I still did not have confirmation that a credit was issued. I then asked if the order would still be delivered by the end of the day. Again the person was evasive and non-committal and told me he would have to check. By then, I was fed up. I told the person on the phone I would give PP five minutes to run the credit and notify me if the order would be delivered that day. If not, I told PP I would advise my CC company to dispute the charge since PP did not honor the order to deliver on the requested date. At 2:30 pm local time I texted one of the people who had texted me. I told the person to cancel the order and explained my earlier call with another PP person. I then talked with my CC company. I have not had any communication from PP since that 2:30 pm time frame. A bit funny since there were so many attempts earlier in the day. Around 6:00 pm local time, I heard from my kids that they found the floral arrangement on the front porch. They never heard a doorbell or knock. They happened to be going out the front door and found the arrangement. The flowers were delivered after I requested PP to cancel the order earlier. As of this writing, my CC account does not reflect the credit that should have been issued, at a minimum, for the part of the order PP could not fulfill. It would be nice to have heard from someone at PP after my 2:00 pm call. As I went to post this review, I learned that they are not a local florist. People on the phone out and out lied to me they were local. The 90% bad rating makes sense based upon my experience. PT