patriciaspetals.comReviews of patriciaspetals.com

Oh my, how I wish I had read the reviews before I ordered flowers. It was awful. They were prompt in replies and offered a $20 refund for a $76.99 (+ service charge) for an arrangement that showed to have at least 4 roses, (front side of a table arrangement) and 4 lilies. Arrangement sent had two roses and 3 lilies and was very small and such a disappointment.

I have few other words than what everyone else has said. My situation was the same. Order a beautiful premium arrangement for my 83 year old mother recovering from surgery. They sent a wilted bouquet of a few pathetic flowers and so much greenery you had to hunt for the blooms. Asked them to fix it, and they wouldn't, hiding behind a generic "substitution policy". Patrica's Petals is a despicable company.

I order an expensive funeral arrangement from Patricia's Petals on Wednesday for delivery to the funeral home before the first viewing at 6 on Thursday. I was disappointed that there was no arrangement at 6. The staff told me that the arrangement was delivered at 4, and continued to repeat that misinformation through the next morning when the funeral director said one was delivered. We argued this was NOT satisfactory since hundreds of friends had attended the Thursday viewing and the "manager" offered us a full refund. When we arrived at the viewing at 2 on Friday there was NO ARRANGEMENT! The funeral home director said the florist returned and removed the arrangement saying that the order was cancelled, NO FLOWERS to express our sorrow regarding the death of a lifetime friend. We are working with the credit card company to get our money back. Note many others have had a similarly negative experience.

This customer ordered a delivery, paid for the delivery, and waited for confirmation of delivery. The confirmation received was that Patricia’s Petals denied service to this customer while never offering any options. No contact about future service to be provided was ever extended to this customer. How should a customer’s order ever be denied without providing an option of a later delivery. Wow! Nonchalantly avoiding this customer and refusing to provide service to this customer are two things ✔️ done. Why? This customer is stuck on treating others with respect and dignity. Flowers, caring and distributing them, represent l o v e. The way Patricia’s Petals handled this customer’s order was deplorable and distasteful. Yuck=Patricia’s Petals customer service.

Never never never! Ordered flowers three days in advance for a funeral - flowers were not delivered - was not contacted until four hours past the funeral time, then was asked if I wanted them delivered to the family’s home the next day. My instructions to them were detailed about deliver expectations. While the staff sent friendly sounding emails and indicated they understood my requests, there is no excuse for not delivering to a funeral on time given that we ordered three days in advance. Avoid at all costs - find a local florist instead.

i ordered from one in Lombard, Illinois who claims they are local and privately owned. I was so angry at what they sent to the Funeral home for the loss of my sister, my one and only. Filled a $195.00 order with cheap red carnations instead of red roses as picture showed, and with white pom poms instead of WHite Lilly's. I will not let this lye. I will file a complaint with BBB and slam them all over social media, plus call them and demand that half the cost be refunded.

I ordered flowers for my Aunts funeral. I wanted them to be special, so I chose a plant arrangement with some white flowers, and peace Lilly. I asked to add two red roses, and two white cardinal ( birds, my Aunt loved them). But since I'm out of state. And not able to be there, I asked for a photo of the arrangement. But they said due to the increased orders, they were unable to.

I placed an online order on 1/3/23, and received a call and text message stating the florist was out of flowers and they wanted permission to deliver on 1/4/23. The evening of 1/3 a lady called and stated the delivery driver was not able to deliver the arrangement due to no one answered the door. They stated the driver called the resident twice and the call went to voice mail. I call BS. They just texted and called stating they were out of flowers and then stated they were not able to deliver. I emailed the company 1/4 to check the status of my order and received an email stating they will not know if the arrangement was delivered until the driver returns. I called the company at 8:00pm on 1/4 and was placed on hold for 15 minutes. A gentleman stated that the arrangement was probably out on delivery. Well, There is no way a florist would be delivering arrangements at 9-10pm. Again, I call BS!!! I have reported the company for fraudulent.