Patio PelicanReviews of patiopelican.com

Response from Patio PelicanAug 26, 2025

We’re sorry to hear you feel disappointed with your umbrella purchase. To clarify for future customers: the product description, manufacturer specifications, and product videos on our site all accurately show that this umbrella features a tilt function, not a full pivot in all directions. As noted at checkout, this item is non-returnable. We provide detailed videos, images, and specifications so customers can make an informed choice, and we always encourage reaching out to our team before purchasing if there are any questions about how a product functions or whether it will suit a specific space.

Response from Patio PelicanMay 26, 2025

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ashleigh and the team were able to support you in finding the perfect Cabana X solution. It's always our goal to offer clear, helpful guidance and great value, so we're glad we could deliver on both fronts. We truly appreciate your trust in us and look forward to helping you with your future backyard plans! —The Patio Pelican Team

Response from Patio PelicanMay 21, 2025

Thank you so much for your kind review, Justin! We're thrilled to hear that you had a great experience with our customer service and that your order arrived quickly and smoothly. It means a lot to know you’re happy with your purchase. We truly appreciate your support and look forward to serving you again in the future!

Response from Patio PelicanMay 15, 2025

Thanks for taking the time to review your experience with our customer service team. We are glad we managed to resolve the issue for you. Apologies again for the mix up with colors. Please reach out again if we can help you in the future.

Response from Patio PelicanApr 10, 2025

Thank you so much for your incredibly kind words and support! We're thrilled to hear that our team was able to catch the mismatch in your order before it shipped — we know how important every detail is. It means the world to us that you took the time to share your experience, and we’re so glad we could help make things right before they became a hassle. We’re sending all good vibes for a smooth and seamless delivery — and we’ll be here if you need anything else along the way. Thank you again for choosing Patio Pelican and for spreading the word. Your support truly fuels our mission to deliver top-tier service and beautiful outdoor living. Cheers to many relaxing days ahead on your new daybed and other Blomus items! 🐦🌴 Warmly, The Patio Pelican Team

Response from Patio PelicanApr 8, 2025

Thank you for taking the time to review us, much appreciated! We are so pleased to hear you are happy with your fire pit and of course the customer service you received! You know where to find us if you need anything else.

Response from Patio PelicanApr 7, 2025

Thank you so much for your kind words! We're thrilled we could help you get the black Umbrosa umbrella stand you were after — even all the way from Europe! It's always our goal to go the extra mile for our customers, and we're so glad you had a great experience. Enjoy your setup, and don't hesitate to reach out if you need anything else! Warm regards, Ashleigh and the Patio Pelican Team

Response from Patio PelicanMar 31, 2025

Hi Kathryn, Thank you so much again for your order and for taking the time to share your experience. We’re thrilled to hear that you’re enjoying your three pergolas and that the installation went smoothly with your husband and son’s help. We truly apologize for any confusion regarding the leg extensions. We understand how frustrating it must have been to place a second order, and we appreciate your feedback on our communication. We’ll be working to make our product descriptions clearer moving forward to avoid similar issues. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your support and hope you continue to enjoy your beautiful outdoor space. Best regards, The Patio Pelican Team