Patio PelicanReviews of patiopelican.com

Response from Patio PelicanMar 23, 2026

Thanks for your message - and apologies for the confusion. The tracking initially provided by our warehouse team was incorrect, which we’re very sorry about. Our latest update shows the table was delivered on March 17th - glad to see it arrived safely. For future reference, our team responds within 24 hours, so reaching out directly allows us to resolve any issues quickly. All the best, The Patio Pelican Team

Response from Patio PelicanSep 25, 2025

Thank you for your feedback and we completely understand your frustration regarding the delivery issue. Unfortunately, the initial problem was caused by the delivery company, and while it was out of our hands, we absolutely share your disappointment that it happened. That said, we’re pleased to hear that our team was able to quickly step in and manage the situation so your fire pit could be delivered successfully. We take pride in supporting our customers through these rare hiccups, and we hope you’re now enjoying your new fire pit. Thank you again for your patience while we resolved this. Best regards, The Patio Pelican Team

Response from Patio PelicanAug 26, 2025

We’re sorry to hear you feel disappointed with your umbrella purchase. To clarify for future customers: the product description, manufacturer specifications, and product videos on our site all accurately show that this umbrella features a tilt function, not a full pivot in all directions. As noted at checkout, this item is non-returnable. We provide detailed videos, images, and specifications so customers can make an informed choice, and we always encourage reaching out to our team before purchasing if there are any questions about how a product functions or whether it will suit a specific space.