Kathryn K.
Great Pergola's
Beautiful pergolas, we bought 3 and my husband and son were able to install. I am giving only 4 stars because I feel communication with Patio Pelican should have been a lot better. They were not very clear on what they were calling "leg extensions". After receiving our 3 pergolas we then learned what they were calling extensions were actually longer legs. Had to place another order for longer legs.
Response from Patio PelicanMar 31, 2025
Hi Kathryn, Thank you so much again for your order and for taking the time to share your experience. We’re thrilled to hear that you’re enjoying your three pergolas and that the installation went smoothly with your husband and son’s help. We truly apologize for any confusion regarding the leg extensions. We understand how frustrating it must have been to place a second order, and we appreciate your feedback on our communication. We’ll be working to make our product descriptions clearer moving forward to avoid similar issues. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your support and hope you continue to enjoy your beautiful outdoor space. Best regards, The Patio Pelican Team