PatientFiReviews of patientfi.com

Response from PatientFiMay 1, 2025

Hi Janine, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating and disappointing it can be to face unexpected charges after a promotional period ends. We strive to be as transparent as possible with the terms of our financing, including clearly stating the promotional period details in the contract and billing statements. While we do our best to help customers stay informed, we understand that life gets busy and it's easy to miss a payment or deadline. That said, your concerns are completely valid, and we genuinely appreciate you bringing this to our attention. Feedback like yours helps us identify areas where we and our partners can do better, whether through clearer reminders or improved communication about key dates. Thank you again for reaching out. If there's anything further we can clarify or assist with, please don't hesitate to let us know. - Best PatientFi Team