Passports TravelReviews of passports.com

I have been traveling with Passports since 2016. Everything about this company is excellent, professional and student centered. The best thing about Passports is how they listen and truly care if your student is having a good traveling experience. The staff is quick to respond, extremely knowledgable and always professional. Booking tours is an easy online process with ready help available. The tour guides on the ground are simply outstanding. In my most recent visit with students in June of 2026, our tour guide had to deal with a broken foot(mine) and a lost passport. He did so without missing a beat and without sacrificing the enjoyment of the rest of the group. If you are considering traveling with your students, this is the company to use.

Writing from the standpoint of a teacher and group leader, this is the BEST student travel company anywhere! Having worked with others, I can tell you from first hand experience just how much better they are and why. First, it's a smaller company that's very hands-on. They are responsive to client needs and always seek to improve the quality of service they provide. The tours are well researched and thought out. Unlike other companies, Passports always chooses some of the best hotels that are centrally located. Dinners are served at local restaurants and consist of menu items as opposed to buffet-style meals in hotels. Tours can be customized for small groups that don't require the merging with larger, unrelated groups. Lastly, tour guides are among the very best to be found. Passports isn't always the cheapest, but for only a few hundred dollars more, they are the best! What may be a student's once in a lifetime experience isn't the place to cut corners - consider it an investment. With Passports, you won't regret it.

I cannot say enough things about a tour with Passports behind the wheel. The piece of mind I have with them. One day before our trip to France I had gotten an alert from the Versailles app that Versailles would be closed the day our group was to go there due to the G7 Summit. Passports took care of rearranging our itenerary and all the tickets to all the places that had to be moved around. I didn't have to worry at all and we were still able to visit all the places that were planned. At one of the hotels one of the rooms had major issues and Passports took care of everything with the hotel directly, as group leader I didn't have to worry about anything and the issue was immediately resolved. Everyone on our trip enjoyed the events/hotels/restaurants/meals that were planned. They felt like they got to see all the things they wanted and even things they didn't know they wanted to see. Our guide Paolo was incredible and could interact and relate to all the different personalities in the group. All of the location guides they scheduled were very knowledgable and engaging. The president David met our group for dinner one night in Paris. This says alot that he takes the time to actually visit the tours and see for himself how they are going and talk to the people on the tour.

So we are currently on a tour in France with Passports. So far it's been awful. The tour guide is unprofessional, drinking while on the job, extremely rude and inconsiderate to the fact that Europe is on extreme heat weather alert. Our tour guides have forced us to attend sightseeing even if the monuments have been closed due to weather advisory. We have been walking in 100+ degree weather for blocks on end taking the metro which mind you France is not A/C equipped anywhere. Our tour guide is also very rude questioning parents about where their own kids are going when they're simply just trying to get to the hotel to rest and get some AC. A girl passed out on the boat tour. This company needed a backup plan since they knew France was experiencing a heat wave before we got here! We are forced to wake up super early so "we can leave early" but them the tour guide doesn't have our tickets for the museums we're going to and then we have to wait for him. If you are thinking to plan a trip with this company don't. Please don't. We are teachers who travel primarily through EF in Latin America and wow, the culture in Latin America would NEVER allow anyone to be in danger without our own bus means of transportation with AC! The food that we've been served has been flavorless. One of our parents described it as "barn food". It's really sad because out of this experience I don't even want to visit Europe anymore ever!

As a teacher and group leader, my experience with Passports Tour Company was outstanding from start to finish. The pre-planning process was smooth and easy, with a wide variety of tour options to choose from. They provided helpful pamphlets and guides for meetings, which made organizing students and communicating with families much more manageable. Throughout the entire process, their team was consistently supportive. They checked in regularly and offering assistance whenever needed. I always felt well-informed and confident that everything was on track. The travel experience itself exceeded expectations. Our flights were direct, which made travel days much easier with a student group. The hotels were centrally located and within walking distance of most major sites, allowing us to maximize our time and experience the destinations fully. Our tour director was professional, knowledgeable, and incredibly helpful, ensuring everything ran smoothly. The local guides were engaging, well-spoken, and added meaningful insight to each location we visited. Meals that were included in the tour were delicious and offered a nice variety, which students appreciated. Transportation throughout the trip was clean, comfortable, and efficient. Overall, Passports Tour Company met all of our needs and more. I would highly recommend them to any educator planning a student travel experience.

Having used another tour company for three previous tours I was hoping for a better experience than we had from them. From pre-trip planning to a well -planned itinerary that was relevant and left time to discover some things on our own to hotels and food that were the best we have ever had, Passports delivered more than I could have imagined. We are already planning our next tour!

Exceptional Student Travel! I've traveled on two Passports tours and both were absolutely incredible. From central hotels, to authentic restaurants, to incredible guides, it can't be beat. I've traveled with other student travel companies, Passports is leap years ahead of the competition. They don't stick your students with strangers so they keep 3 students in a room. They give group leaders their own room, it's heaven! They work with you to give you personalized, direct, and frequent communication. They have an incredible app that makes communication with travelers, group leaders, chaperones, and parents a breeze! We were able to share pictures all in one location. I love this company and can't say enough about them.

3.5/5. There was more support in arranging the tour and recruiting than the preparation for the actual tour itself. I did not have accurate contact information for my in country tour director, nor were my airline tickets set up correctly with included checked baggage. I understand that Passports contracts through other companies, but it is still their job to ensure that everything is set up properly. The trip itself went well and was well planned, educational and enjoyable. As a language teacher, the purpose of this trip was cultural and language immersion, and I would like for there to be more opportunities for that language immersion. I thought having a “bilingual tour guide” meant that some of the information would be presented in Spanish, which is to no fault of the tour guide (Marco was amazing!), but is something that needs to be laid out more clearly by Passports. This is my first trip like this, but having inquired with and briefly worked with a few other companies, I chose Passports based on their responsiveness and flexibility in cancellation, both of which were great. The food was repetitive, and felt like they missed opportunities to showcase authentic cuisine, but it was still good. As a whole, it was a good trip and experience for the students, but left something to be desired for the teachers.