Jesica I.
So we are currently on a tour in France…
So we are currently on a tour in France with Passports. So far it's been awful. The tour guide is unprofessional, drinking while on the job, extremely rude and inconsiderate to the fact that Europe is on extreme heat weather alert. Our tour guides have forced us to attend sightseeing even if the monuments have been closed due to weather advisory. We have been walking in 100+ degree weather for blocks on end taking the metro which mind you France is not A/C equipped anywhere. Our tour guide is also very rude questioning parents about where their own kids are going when they're simply just trying to get to the hotel to rest and get some AC. A girl passed out on the boat tour. This company needed a backup plan since they knew France was experiencing a heat wave before we got here! We are forced to wake up super early so "we can leave early" but them the tour guide doesn't have our tickets for the museums we're going to and then we have to wait for him. If you are thinking to plan a trip with this company don't. Please don't. We are teachers who travel primarily through EF in Latin America and wow, the culture in Latin America would NEVER allow anyone to be in danger without our own bus means of transportation with AC! The food that we've been served has been flavorless. One of our parents described it as "barn food". It's really sad because out of this experience I don't even want to visit Europe anymore ever!
Response from Passports TravelJun 25, 2026
We are very sorry to hear that this portion of your tour has felt so difficult and disappointing, particularly during the exceptional heat wave affecting France. The safety and well-being of our travelers are always our highest priorities, and we are taking the concerns you've shared very seriously. Our operations team has been actively working with our overseas partners, local guides, and ground suppliers to review the situation. We have also arranged for an additional Tour Director to join the group to provide extra logistical support for the remainder of the tour. As the group continues to St. Malo, temperatures are expected to be a bit cooler than those experienced in Paris as well. In addition, our team is actively coordinating with restaurants, attractions, and other local partners to make adjustments wherever possible, including confirming meal arrangements for travelers with dietary requirements and identifying opportunities to adapt the itinerary in response to the extreme weather conditions. We understand how physically demanding Paris can be, particularly during extreme heat. While the city's restrictions on motorcoach circulation, parking, and access mean that walking and public transportation are sometimes unavoidable, we expect our teams to adapt when conditions warrant by adjusting the pace, incorporating additional rest and cooling breaks, and minimizing unnecessary exposure to the heat whenever possible. We are also reviewing the concerns you raised regarding your Tour Director's professionalism and the report of a traveler becoming unwell. We are investigating each of these matters with our local team so we can fully understand what occurred and address any issues appropriately. Our goal is to provide every group with a safe, enjoyable, and memorable educational travel experience. We are genuinely sorry that this has not been your experience so far, and we remain focused on supporting your group throughout the remainder of the tour while carefully reviewing the concerns you've raised.