Passports TravelReviews of passports.com

Passports gets it. As a high school theatre teacher, they understood my hours are crazy. They went above and beyond to work with me via phone, email and text in spite of the time differences and at hours that actually did work for me personally. They also allowed me to really utilize my chaperones to step in and help work with the company when I was too swamped directing so that our planning and parent communication didn't fall behind. Because our trip was industry based, Paul (our rep) worked with me to gather what specific adventures the kids and I were looking to have. We worked on identifying experiences, tailored to my students interests, even allowing us to make special requests in destinations and activities. Paul was great at helping me understand how to pick a price point and variety of activities so that the trip would met the needs of students, parents and be super enriching for the attendees. All of the materials, handouts, presentations and preparation for the trip was provided. My responsibility was to tell Passports what we wanted, insure the agenda was accurate and get families excited for the roll out meeting. I expect a small trip my first time out- the interest was three times what I expected. As we went ahead, literally, my only "to do" was to keep on top of communicating with the kids (making sure they had travel ID) and checking our group page online (checking rooming assignments, etc) and everything that actually needed to be done- was by Tara and the amazing Passports Team. They did it all, and I just needed to make sure we were ready to hop on a plane. Here's where Passports went a step above. Our trip was scheduled for 2 weeks after the national stay at home order for coronavirus. Passports worked with me to revamp our trip three times, as each government directive changed. They made sure I felt safe and that my students and families were protected. We were terrified, wondering what would happen financially to the company, to the funds we had paid for our trip. How stringent would they be on insurance policies? What about students who graduate and can't go next year? Dale and her staff took care of each and every one of my students and chaperones. I highly recommend working with Passports to plan student field trips.

Passports has always taken very good care of my student travelers and myself. They provide safe and very nice lodging, great restaurants with great food, and amazing tour guides.

We have used Passports Travel for 4 school trips. They have been outstanding. When issues have come up they have gone above and beyond to help us. Two years ago the night before we were set to travel one of our students realized her passport was in her safety deposit box at the bank. We called Passports Travel at 9:00 at night to see what our options were. We knew she may not get it in time to make the early morning flight. As we waited at the airport Dale, Hilary and the Passports staff were already working on a plan to get her on a different flight. They were able to get her and a chaperone booked on a later flight and arrange for ground transportation when they arrived in Costa Rica. They arrived in time to participate in our first service activity. This year we had to cancel our trip due to the pandemic. We reached out to them to see what our options were and they were more than accommodating. Allowing us to defer our trip to next year and refunding our seniors that would not be able to go. We will be able to open up registration again to fill the seats the seniors would have had. I would highly recommend Passports Travel to any school or organization looking to do any type of group trip. I would not book with anyone else.

Wow, Scotland Castles, Highlands and Lowlands was amazing!!! From Kris's keen organization which made the lead up easy and effortless, to Georgina's masterful tour and adaptability during the coronavirus scare, Passports is top notch and everything was handled for us. We were always updated, educated and felt part of the local culture along the way. Starting with a ghost tour (and even an extra castle or two added in), Passports kept finding ways to give us more than we expected. Pack your bags because this is something everyone should experience!

My family just returned from a trip to Scotland through the Passports company. We traveled for a week with two other schools and our tour guide, the lovely Georgina. From the moment we arrived and met Georgina, we felt welcomed and entertained. Our trip included visits to Edinburgh, the highlands, and Glasgow. We saw snow (!) and that did require a cancellation of our trip through the Trossachs. However, Georgina used this as an opportunity to get us into Glasgow earlier so we could visit more museums. We also had an unexpected surprise with the opportunity to enter Eilean Donal instead of just pose for pictures outside of the castle. I highly recommend this company to anyone who is interested in educational travel. The mix of guided tours and free time to explore on our own was perfection.

Everything was top-rate. Keep up the good work!

We had a terrific time and the staff was awesome!

Centrally located hotels and culturally authentic food sets Passports apart from other student travel companies. Seeing students' faces light up when traveling is the highlight of educational trips and the product Passports delivers is top notch!