Passport PoppinReviews of passportpoppin.com

Responsiveness

The pros: I arrived and returned safely. The cons: I ultimately had to find my own accommodations due to several significant missteps: I requested a ceiling price for hotel accommodations but was sent options nearly double my stated limit. I was told the hotel would hold $100 for the duration of my stay, but upon arrival, I was informed it was $150 per night—a major difference in budgeting. After notifying the agent, I was told to expect a follow-up email to help improve the remainder of my trip. That email never arrived. When I was ready to book ground transportation, the price had nearly doubled from the initial quote. While I understand rates fluctuate, the agent sent the new booking without acknowledging or explaining the increase. Only after I questioned it did she offer a small discount. I initially expressed interest in the Four Seasons Paris. The second quote I received was over $8,000 for four nights—almost triple the first quote. When I raised the issue, the response was surprise rather than acknowledgment or proactive communication. The ground transportation that was arranged required me to locate the driver in a large, unfamiliar parking garage. It took 45 minutes to connect because the driver made no effort to find me. Since my return, I have not received a single follow-up or courtesy check-in from the agency. For context, I’ve traveled internationally for over 35 years and typically book luxury accommodations through agencies such as Virtuoso. This time, I chose to support a local Black-owned agency and work within a tighter budget. Unfortunately, this experience reinforced an old saying: you get what you pay for.

The process was smooth to talk to someone, and Nakeba was so helpful and reassuring!

Kima was such a joy to work with! She made traveling with a group of six people such a breeze. From her responsiveness to her attention detail, Kima truly made our travel experience a great one! I would highly recommend working with Kima and I would also love to work with her again!

Kima planned my 30th birthday with 6 of my other friends. She was super professional and attentive. Any problem or question that we had was answered. I will continue to use her for future trips!

Kima did a phenomenal job with everything!! From booking the trip, to great and quick communication to rebooking excursions due to weather. I would highly recommend and utilize her services again!

I had a fantastic trip to Germany thanks to Kima. Everything was well-organized - from the hotel to transportation. Her quick responses and attention to detail made the whole experience stress free. I highly recommend Kima for anyone planning to travel.

Still in the planning process. Will review once the process is complete.