Anon
Took this online and loved the Program
I am very happy with my experience at PASS overall. I took the 5-week course for Step 2 and COMLEX Level 2 online and it was definitely tough, but rewarding. I am giving a 4-star and not 5 because of the lack of communication between staff and students. I purchased some services and missed one session. When I attempted to reach my tutor, they never answered nor replied to my emails. When I reached out to office staff and requested a re-schedule, I was denied the chance because of specific rules that were never explained to me when I purchased the service. I asked to reschedule or to receive a refund and without any reply to my request or further attempt at working with me to get the services I wanted/needed, I received an email from PayPal saying I was getting a partial refund. (Noteworthy to say, one of the reasons I would be allowed to reschedule was the reason why I had the issue with getting to the session, yet I was not given the chance to reschedule when explaining this). My goal was to get the services I needed, not to get refunded, so further conversation with me on their part would have given them insight as to what I actually wanted/needed when I reached out to them. The whole process just seemed very dismissive to me. I share this not to bash the name of the program, but to provide constructive feedback. I really enjoyed this program, there just needs to be some standardization to the way information is relayed to the students. Regardless of that small incident, the rest of my time at PASS was worth it and Dr. Francis is always helpful and makes himself available to all the students. He really loves what he does. I also like that this program encourages camaraderie among the students, even those that are online, by promoting group study and encouragement within us. I will definitely recommend this program and would do it again. Thank you to everyone at PASS!
Response from PASS ProgramFeb 12, 2025
Thank you for sharing your experience! 🙏 It’s great to hear you benefited from Dr. Francis’s teaching and the camaraderie of the program. 🌟 I completely understand your frustration with the communication issues, and your feedback will be valuable for improving the process in the future. 😊 Wishing you all the best on your journey ahead! 🙌



