Michael
Bank sided with me and refunded the full $2249.10. PASS Program lost the dispute (attempted to win, but lost). 1/5 stars.
I filed a credit card dispute that was ruled in my favor: I received a full refund of $2249.10. Upon reviewing evidence from both parties, the bank issued me a total refund of $2,249.10, NOT EVEN PARTIALLY siding with the PASS Program! Note: banks can, and often do, issue partial refunds or nothing refunded at all. Purchase made: August 3rd Course start date: August 4th Claim opened (by myself): September 12th Claim successfully resolved (bank): November 25th The PASS Program attempted unsuccessfully to win this dispute. Based solely on my personal experience, I rate the PASS Program course a 1/5. I believe strongly that I found over 100 factual errors that undermined the quality and usefulness of the course. I emailed the program about specific errors, but they didn't acknowledge any errors I found. Sirolimus is NOT a tyrosine kinase inhibitor. I said sirolimus is an mTOR inhibitor. I also found wrong classification regarding the urease/oxidase/catalase algorithm that is important for you to know, but the PASS Program ignored this in my email too. I received no acknowledgement of any errors I caught, no apology, and no mass notification sent out to the class to correct their errors. If you don't believe the errors I caught, my review on Google includes a screenshot of their own public FaceBook page stating (incorrectly) that clostridium and listeria are gram-negative cocci. No, they're gram-positive rods! Would you trust someone who told you listeria is a gram-negative cocci? Also, I personally believed that the professor(s)' teaching times failed to reasonably approximate the advertised teaching times. I can objectively say that the professor was late to teaching on the majority of days. On Day #2 of the course, the Zoom host hadn't started the meeting yet. I called the office a few times, but nobody answered. I also emailed them. The following quote is from the PASS Program's email response at 6:29am (PST): "You aren't getting an answer because the office is still closed. Also, the class has not started yet. They are still finishing up Morning Questions. They should be starting shortly." No warning, no apology. Imagine waiting anxiously ~30 minutes on the second morning of class, not knowing why the host hasn't started the Zoom meeting or if maybe you're using the wrong Zoom link. It turns out he was teaching something else in a different Zoom room! Again, he was late many times. I have proof of this; the PASS Program can't deny the professor's late starts on most days. Furthermore, the PASS Program refused to ship me my books (I have proof via email), despite the physical books being advertised at the time of purchase. When I purchased the course on August 3rd, I received an automated welcome email (on August 3rd); this email included a statement that my books would be shipped within 48 hours. However, on August 4th, after I contacted the PASS Program regarding the shipment, I received an email that included the following: "To obtain a physical copy, you will have to purchase it separately." However, I was legally entitled to receive the books in the physical format. The bank sided in my favor, so you can interpret the bank's decision for yourself. In my opinion, banks don't easily refund $2249.10 to a customer, especially considering the gap between the course start date (August 4th) and dispute filing date (September 12th). The PASS Program submitted a lengthy response document with thousands of words and many pages of screenshots, but the bank didn't take their side at all. LEGAL DISCLAIMER: This review reflects solely my personal experience and honest opinion as a former customer of the PASS Program. Statements pertaining to the billing dispute and final resolution are objective and accurate, and pertain exclusively to my experience with the merchant. Potential consumers should conduct their own research and form their own conclusions about the program. EDIT on 12/17/2025 1 -- The program responded to my review, stating "[I] have repeatedly harassed [them] over the last 6 months and left all the negative reviews [I] could." This is a vague, unsupported claim. My review here is objectively backed. 2 -- The program's response includes the following: "I would address your points, but that was already discussed in the email..." No, the program didn't respond to the vast majority of issues I raised. Can the program please defend its mistakes? I found a handful of issues. I never received any specific response when I said sirolimus is an mTOR inhibitor, which contradicted their PowerPoint slides. 3 -- "our payment processor sided with us on that dispute, too." A payment processor CANNOT override or reverse an issuing bank’s final chargeback decision. The bank sided with me, not PASS; I won.
Response from PASS ProgramDec 17, 2025
Michael, you have repeatedly harassed us over the last 6 months and left all the negative reviews you could. I would address your points, but that was already discussed in the email you CC'd random school admin, who had nothing to do with this and had never heard of you before. And just for the record, our payment processor sided with us on that dispute, too. So, if what you are saying is true, everybody got what they wanted, and we are even more confused as to why you are still harassing us. We wish you the best, regardless... take care!