Party CityReviews of partycity.com

Placed an order online for pick up. Turned out it went to Naperville IL to be sent UPS. this was just supposed to be a simple place order online go pick it up. However this has been going on for a week. And no response from them. I’m getting tired of calling and sending messages. I do understand what’s going on in the world. However if you’re not ready to be staffed and supporting. Don’t be open. Please Please contact me My order number is 258089427

I ordered party supplies for my sons 9th birthday. In this time of isolation, I at least wanted to decorate for his birthday since he is not having a normal birthday party. I ordered the supplies on 4/20 and paid for 3 day expedited shipment. On 4/25 (5 days later), I received an email stating that because my order contained a helium tank, they could only ship via ground shipment. I responded to the email as requested, and received an undeliverable message. I then went onto the website and typed in a message on their contact form. I have received no response. It is now the day before my sons birthday, 9 days after the order was placed, and I am waiting (47minutes and counting) for a customer representative to pickup. I have zero confidence any of the supplies will be here in time. The experience cannot be worse. Period. UPDATE: Believe it or not, the whole experience just got worse. After being on hold for 1hour and 7 minutes, Capricia answered. She told me there was no way to get the whole order delivered by tomorrow morning. She said she would need to get her supervisors approval to ship part of the order by tomorrow morning. I requested to speak to the supervisor and was placed on hold for 5 minutes. Capricia came back on the line and told me that she would transfer me to her supervisor, Laura. I waited on hold for Laura to pickup. After another 12 minutes, Capricia came back on and told me that Laura (her supervisor) had “forgotten” that she had a meeting and would not be available to speak with me. In addition, several of the items I had ordered were out of stock. At this point, I just canceled the order. There are so many things I could say about the company, but will leave it to your imagination.

My friend told me to go back to party city where I belong so I came here and it wasn’t very good

Omdat het pak dat ik voor mijn dochter besteld had te klein was heb ik het teruggestuurd. Volgens post nl was het de volgende dag bij hen aangekomen. Tot op heden na diverse mails nog steeds geen geld teruggehad. Het gaat om €66. En ik ben nu al 7 weken verder. Ik raad iedereen af om hier te bestellen.

I recently shopped at my local party city. I have shopped there many times over the past few years and have even given this store glowing reviews for the excellent, friendly employees. The employees truly do influence the entire store experience. However, my most recent visit to my local Wooster, Ohio Party City was much different than all other previous visits. The employee cashier had a sour look on her face even before I approached the counter to checkout. Upon putting my things onto the counter I asked to purchase a piñata. Without a hello or ok she simply walked away and muttered curse words as she struggled with a pole to get the piñata down. In front of my 3 young children no less. She returned to the counter and unhappily rang up all my purchases and gave my total. I attempted to hand her 4 $20 bills to which she quickly withdrew her hand acting as tho I had a disease and firmly instructed me to lay my money down onto the counter. I complied and she used a pen to mark and poke at my money like I was trying to poison her. She finally picked up my money and threw my change down onto the counter. Instantly she the grabbed a bottle of hand sanitizer in front of us and obsessively rubbed her hands with it. Needless to say I didn’t receive a nice smile or have a nice day either! This was the most horrible employee I have ever had the displeasure of interacting with! She gives Party City a HORRIBLE NAME! The store was 5228. TRN 18 REG 1 3-17-2020 3:10:13PM.

Heb 7 bloemen matten besteld echter 3 matten ontvangen !! waarom niet alles in 1 x??? Totaal kosten de bestelling Bezorgkosten: € 4,95 Order totaal: € 190,38 bestelnummer is 12776598 Wordt hier verdrietig van , heb hier best een bedrag voor betaald , en krijg maar geen antwoordt!!:

I ordered center pieces for our party along with a few other items so that I may qualify for free shipping. When shipment arrived they were not in it. I called and was told that they would be arriving in a second shipment in 3 days. That never happened. I called again and again were told they were on the way. After still not receiving them 3 days before the party, I called again and was told they were being over knighted to me. next day came, no shipment. I called again and was told I would have them the next day (the day before the party). next day came and I received an e-mail that they were sorry they could not send my order. (after being assured it was already sent and on the way). I had no time to order anything else and had to go to Hobby Lobby, spend a lot more than this order would have cost, make all my own center pieces at crunch time (night before party). Super stressful experience. Was offered no compensation for the hassle, or even a phone call to apologize. just a generic e-mail. Will never do business with Party City again

I ordered a customized balloon on the Party City website which was to be sent to the store and I had email confirmation regarding this and it was never done. This was for a special event and I was let down. I was very disappointed The customer service is terrible in the store. (Bradenton Florida location) They did not care and I will never ever purchase anything from Party City again. I will definitely go to their competitors even though is more expensive but I know that my request will be taken care of from previous purchases. I made the wrong decision to go with party city -please don't do the same.