Party CityReviews of partycity.com

I purchased a costume to pick up in store and they called to cancel because part of the costume was missing. Then I placed an online order and they shipped the wrong one. When I called to get the new one shipped the representative said it was being re-sent and I would get a confirmation email. I did not get an email. I called back to confirm the order was shipped and going to arrive and received a tracking number and they said it would arrive the same day or the day after. After I hung up I tried the tracking number and it didn't work. When I called back they said that there was no reorder that had been placed and no record of me calling. So the tracking number was false? I'm still not sure and they could not provide any answers. This has honestly been a terrible experience and I never write reviews. I would recommend shopping elsewhere unless you want a hassle.

Ik zag een aantal minder goede reviews maar toch besteld want party city heeft toch veel leuke dingen tegen een aantrekkelijke prijs. In spanning afgewacht. Maar precies op de datum zoals aangegeven op de site kregen we de spullen binnen. En ook de kwaliteit van de spullen is prima. Ik koop hier volgende keer zeker weer!

Order placed on 15/10, never received . Customer service contacted on 28/10 and there is no apology of any kind, simply an explanation "there was not enough room in the sticker to write your full address so UPS didn't find it". And it is to me the customer to contact UPS and try to locate my parcel because my daughter's birthday is in 3 days and I won't have time to order somewhere else. My parcel had been programmed for return already so customer simply announces I will be reimbursed upon receiving my order. No "we're sorry for OUR mistake", nothing. Is there a way to rate 0 this company or report it somewhere so that it is no longer in the market?

Spullen waren op tijd. Echter kwaliteit/ prijs verhouding zeer slecht. Friday 13th masker super duur kwam niet overeen met het plaatje op de verpakking. Andere items hooguit een euro waard geen 5 euro. Afzetters.

Ordered a halloween costume for school dress up. Delivery was due the day before the event. They use UPS (who are useless) and their website/tracking system does not work. One week later it still has not arrived. Party city refunded my delivery cost but won't refund actual item until UPS turn up (whenever that may be) and I refuse the item. Shocking service.

Bestelling nooit ontvangen. Iets besteld voor kinderverjaardag, zou er mer 2-3 dagen zijn. Inmiddels zijn we drie weken verder en is de verjaardag al lang achter de rug. Ze reageren niet op mail. Waardeloos bedrijf.

Dit gaar bedrijf raad ik ten zeerste af. Ze claimen tussen 2-3 werkdagen te leveren, maar na 7 dagen hangt de zending nog steeds bij DHL ergens in Duitsland. Bij klantcontact schuiven ze de schuld in de schoenen van DHL, terwijl zij verantwoordelijk zijn voor de levering. Nooit meer bestellen hier.

Ordered a halloween costume expecting it to arrive within 3 days. The tracking hasn't changed in days and I have yet to receive any response from their customer service team. Don't order here.