Excellent customer service i reach to them couple times within hours i was answered even help me with issues and part numbers it felt’s like my personal mechanics i totally recommend parts vu…
Response from PartsVuMay 5, 2026
Thank you for your feedback!
We’re thrilled to hear you had excellent customer service and that our team was able to respond quickly and help you with your questions and part numbers. It’s great to know you felt supported throughout the process—that’s exactly what we aim for.
We truly appreciate your recommendation and look forward to serving you again at PartsVu!
TL
Tim L.
I bought a Mercury stow and go cover…
I bought a Mercury stow and go cover that I used 3 times and the zipper failed. I’ve sent numerous emails and I’m told I have to wait up to 90 days for Mercury to approve a warranty replacement. I also had to send in a serial # for my engine even though it has nothing to do with the cover is like replaced. I would think PartsVu would just send me a new cover since it was within 45 days, but here I wait. Tim
Response from PartsVuMay 15, 2026
Hi Tim,
Thank you for reaching out, and we’re sorry to hear about the issue with your Stow and Go cover after such limited use. We completely understand how frustrating a zipper failure can be.
That said, we do want to clarify the process, as this is a manufacturer warranty item. PartsVu is a retailer and does not manufacture Mercury products. Warranty claims are handled directly through Mercury/Brunswick, which is why they require specific product and engine information for verification, even when the accessory itself is not engine-specific.
In this case, once the claim was submitted, it was processed and approved by the manufacturer within just a few days, and the replacement was reshipped shortly thereafter. The replacement has already been delivered to you.
While we understand the expectation of an immediate replacement, warranty timelines are controlled by the manufacturer and not PartsVu. Once approval is granted, we ensure everything moves out as quickly as possible.
We’re sorry again for the inconvenience this caused and appreciate your patience while the warranty process was completed.
VI
Viking
Quality & Quick
Very quick and quality parts
Response from PartsVuMay 18, 2026
Thank you for the great review!
We’re glad to hear you received quick service and quality parts. We truly appreciate your support and look forward to serving you again!
RL
Ralph L B.
I've been making orders from here for…
I've been making orders from here for years! Everything I've ordered came in as the part that I was looking for, the description of the item is always right! The parts come to me very fast!
Response from PartsVuMay 18, 2026
Thank you for the great review!
We’re glad to hear you received quick service and quality parts. We truly appreciate your support and look forward to serving you again!
AL
Amanda L.
Have been using partsvu for years
Have been using partsvu for years. Always can rely on their promptness and competitive pricing. Customer service is the cherry on top.
Response from PartsVuMay 18, 2026
Thank you for the great review!
We truly appreciate your continued support over the years. It’s great to hear you can rely on our prompt service, competitive pricing, and customer support. We look forward to continuing to serve you!
JM
Jessica M.
Partsvu customer service is always…
Partsvu customer service is always helping me look up the parts so I don't have to myself. I trust that whoever i get is going to be knowledgeable and polite regardless of what I'm looking to order. 6 years now, I don't go anywhere else.
Response from PartsVuMay 18, 2026
Thank you for the great review!
We’re glad to hear our customer service team has been helpful in getting you the right parts and making the process easier for you. It means a lot to know you’ve trusted us for the past 6 years, and we truly appreciate your continued support.
We look forward to serving you for many more years to come!
TR
TRay
It took 13 days to get my parts
It took 13 days to get my parts. They were listed as ‘in stock” but then I got an email saying they had to be shipped from their warehouse. There was no tracking number on the order until it arrived. Some of the parts were not even what I ordered and trying to make a return is a nightmare. No one ever picks up the phone and they are closed on the weekends. What a joke. Buy somewhere else.
Response from PartsVuMay 4, 2026
Hello,
Thank you for your feedback. I’m very sorry to hear about your experience—this is certainly not what we want for our customers.
I completely understand how frustrating it must have been to wait that long, receive incorrect items, and then have difficulty getting assistance. That’s not acceptable, and I truly apologize for the inconvenience this has caused.
I would really like the opportunity to look into this further and make things right. If you could please provide your order number (or the name/email on the order), I can review exactly what happened with the fulfillment, shipping, and item discrepancy so we can get this resolved for you as quickly as possible.
Regarding the tracking, once a package leaves our facility, the timing and visibility of tracking updates are controlled by the carrier. While tracking is generated on our end, delays in updates or scans are unfortunately outside of our control. That said, I understand how important that visibility is and we can certainly review what happened in your case.
We can also prioritize your return and ensure you receive either the correct items or a full refund—whichever you prefer.
We truly appreciate you bringing this to our attention and hope to have the chance to turn this experience around for you.
Kind regards,
Jessica Zapatero
MA
Miguel A.
Horrible customer service
Horrible customer service, have call 3x's about receiving a part that does not fit my engine, the girl argued that this is the part the manufacture specifies yet I had sent them pictures and serial number showing it does not fit my engine, they provided no assistance and had to purchase the correct part elsewheres. Will never purchase from them again!
