Particula TechReviews of particula-tech.com

Response from Particula TechAug 16, 2026

Thank you for the update. We agree on one important point: regardless of whether this is a crowdfunding campaign or a regular purchase, a support request such as an address change should not remain unanswered for 16 days, and we apologize for that. Please contact us again with your pledge number and reference this review so we can locate the request and handle it. https://support.particula-tech.com/contact Regarding the broader characterization of our communication, however, we believe some context is important. Throughout the project we have published monthly updates, often going into considerable detail about each stage of development, the engineering challenges we encountered, beta testing, manufacturing, and changing timelines. Not every comment received an immediate individual response, but our team has responded to thousands of backer comments, messages, and support requests throughout the project. There were also periods when external circumstances, including the war and other operational disruptions, affected our team's normal office activity. We don't present that as an excuse, but it was part of the reality our team was operating under. We fully accept that we haven't always communicated perfectly, and the project has taken far longer than anyone expected. But we have continued communicating with our backers throughout the journey. Most importantly, after extensive real-world testing with more than 150 beta testers, the core hardware has now received the green light for mass production. We know that ultimately the best way to rebuild confidence is not through another comment, but by delivering GoChess XR.

Response from Particula TechAug 16, 2026

We fully understand the frustration with the delays, but we would like to clarify a few points. GoChess XR is a crowdfunding project, completely separate from regular purchases made through our online store. Backing a Kickstarter project means supporting the development and creation of a new product, rather than purchasing an existing product through a standard retail transaction. The project has been running for approximately three years, not more than four, and throughout this period we have shared regular, detailed updates about the challenges, progress, beta testing, and timelines. Today, after extensive real-world testing with more than 150 beta testers, the core hardware and new motors have received the green light for mass production. Production is planned to begin in September, with shipments starting in October, assuming everything continues as expected. Regarding shipping, the campaign stated from day one that shipping would be collected separately. While we understand the frustration of paying it early, shipping costs have increased significantly since then. If those fees were collected today, they would actually be considerably higher, and backers will not be asked to cover that difference. The project has taken much longer than anyone wanted, but it is very real, active, and finally approaching delivery.