Park Central New YorkReviews of parkcentralny.com

I’ve stayed at Park Central Hotel New York before and never had major issues, but this last experience was unacceptable. The hotel charged my room twice, and instead of refunding the deposit as they should have, they used it as an extra payment without any authorization. Trying to resolve this has been a nightmare. The staff refused to correct their mistake and offered no solution, leaving me to deal with Booking.com on my own to get my money back. A hotel at this price point should at least be able to manage basic billing correctly. The lack of responsibility and customer support was extremely disappointing. Sadly, after this experience, I won’t be returning.

Stayed here recently with my family. Not bad but not great. Yes - I would stay again if the prices remain appropriate.

I stayed at the hotel, paid for seven nights, but had to leave after three. I contacted the hotel, but they don't respond to emails or phone calls! This is a hotel to AVOID in New York.

Hotel was in a great location and couldn’t have asked for anywhere more central, I was so excited to be so close both to Times Square and Central Park so loved this. Myself and my daughter stayed here for a week from June 11th Everything was great until the day before coming home, I had a bag ‘taken’ from our room with all my dirty clothes in, spoke to management who were really helpful but unfortunately no one claimed they had moved the bag and upon checking out the next we were told the destination fee of nearly $300 would be wavered and put back on the credit card, been home over a month now, they stopped responding to my emails and needless to say the money has not gone back on the credit card. Would have stayed here in the future but after this unfortunately won’t use them again

We spent 2 nights at this hotel with children. The rooms were just about right size, the bathroom wasn't great for a 4 star hotel but it was ok. At reception at check in we had mixed feelings but after returning from a holiday after 1 week Anna at reception was amazing. We left my daughters little stuffed bunny in the room and together with securtiy they managed to find it. She has also arranged that we could leave our luggages at the hotel for a few hours. Anna did the extra few steps which were maybe just a few minutes of her time but made the difference from OK to outstanding. THANK YOU! :-)

Posizione ottima, comoda per andare a Times Square o Central Park a piedi...servizi camera pessimi: Ascensore lento, stanza con moquette rotta, spine non funzionanti, stanza scura poco illuminata dall'esterno e le abat jour poco luminose, manco un lampadario, mentre il bagno oltre la tenda della nonna degli anni 50 per la doccia, il rubinetto della Vasca/Doccia, per poco non mi rimaneva in mano, il silicone vecchio e secco. Servizio in camera, pulita ma le inservienti non guardano il foglio delle note, l'ultimo giorno di check-out, dove avremmo potuto dormire un po' di più e preparare le valige con calma...ce le siamo trovate in camera...anche se hanno chiesto scusa..non è accettabile che un inserviente entri in camera senza prima bussare... inoltre direi che equipe e direzione non si parlano, la nostra agenzia gli ha scritto per dire che eravamo ottimi cliente e cercare di fornirci una camera ottima e ad un piano alto per godersi un po' il panorama. Invece abbiamo ricevuto una camera al 4 piano (non pretendevano il 24' ma almeno una camera ad un piano abbastanza alto), buia e senza la corretta illuminazione artificiale.

Camere poco pulite , molto buie. Bagno con vasca dove il sifone era danneggiato. La cosa peggiore è che dopo ben 12 giorni dal check out e dopo aver dato 800 dollari di cauzione si sono trattenuti le tasse e non ci hanno ancora rimborsato il deposito cauzionale. Abbiamo contattato molte volte la struttura senza ricevere il rimborso. Ci avevano assicurato di rimandare i soldi entro e non oltre 3/5 giorni lavorativi. Molto scorretti e poco seri.

Pessimo come servizio e come comportamento del personale. Inoltre appena lasciato l’albergo mi sono stati addebitati sulla carta altre 1300€. Esatto, non ho sbagliato esattamente 1.300,00€ assolutamente non dovuti. DA EVITARE ASSOLUTAMENTE!!!