Park By The PortsReviews of parkbytheports.com

Returned from a cruise to find a lot completely flooded, hundreds of cars sitting in a foot of water or more. People shoveling water out of their cars, having all kinds of issues, including electrical. My car had water inside and SRS light was going off. The lot ownership is not taking any responsibility. Now I have to pay $1,000 deductible out of pocket because of the owner's indifference. As other reviewers mentioned, this is not the first time the lot gets flooded and it sits in the flood zone; no way this was a surprise. Pay a few bucks more and go to a reputable business or just park in the port garage.

la peor experiencia que he tenido con ellos. hice la reservación con una empleada para un puerto y cuando llegó dicen que no hacen viajes a ese puerto. y para colmo no dan el dinero devuelta rápido para uno a última hora buscar un parking y buscar dinero que no estaba programado para pagar ese parking. no lo recomiendo a nadie. son unos irresponsables y para nada profesionales. ni la gerente cooperó diciéndome en la cara que es mentira que hice esa reservación y que es mi culpa y no de ellos

BEWARE!!!! DAMAGE TO VEHICLE!!! Should have trusted my instinct when I first arrived. When we returned from our trip it took over a half hour to be picked up only to find numerous SRAPES AND SCRATCHES to the bumper of my brand new truck. Before drafting this post I did some more research and found that other customers had the same issue. The attendant called the owner Kevin Arregoces who came, wiped down the bumper of my car with a cloth and offered two days off of the parking for compensation. When I asked him to fix the bumper to my new truck he declined to do ANYTHING! He was smug and unapologetic. Now go ahead Kevin respond with some excuse as you have with any negative review that you and your business has ever received.

From pick up at terminal 21 had to go to another ship and wait 40 minutes there and then back to terminal 21 to pick up more parkers. It took 1 hours and 10 minutes from pick up to get to my car. I contacted company to complain. No response. Ridiculous.

......1 star

We parked for one week at their lot, and when we returned home from our cruise and were unpacking the car, I found a 9 inch long gouge in the passenger side rear panel. I sent a email to the address on the Park By The Ports web-site about the damage but never received a reply. In hindsight, I should have examined the car before we left the parking lot but I didn't because we were hurried to leave Park By The Ports by their employees. I would have to travel across the State of Florida to show the damage to them, so I determined the travel wasn't worth it. Another highlight of my dealings with this concern was when a received a invite from the president of this company to like him on one of the social media sites. I replied with the information about the damage to my Honda and he replied that once I left their lot, they were not responsible for any damage to vehicles, so tough luck. I know they could say the damage was on the auto before we parked at their lot, but I purchased the auto new and washed and waxed it myself all the time. I would have known if it was damaged .

Cramped and dirty parking lot also serves a commercial vehicle repair service. Had a late flight and the porter couldn't find my car. Then when he did, the battery was dead and the windows were left open. nice.