Park ResortsReviews of park-resorts.com

Poor maintenance High Charges very slow to resolve disputes

SKIPSEA SANDS CARAVAN BRIL AREA LOVELY BAR AREA AND STAFF GREAT ........THEN WAS LET DOWN TERRIBLY HAD A MEAL IN THE RESTAURANT ORDERED STEAK 3 OF US MINE CAME IT WAS NOT COOKED AS I ASKED FOR ALSO ONLY 10 PEAS UNLIKE MY FRIENDS THEIR PLATES HAD MUCH MORE ON . I TOLD THE WAITRESS SHE TOOK IT BACK .BUT CAME BACK AND SAID THEY HAD NO MORE STEAKS I WAS OFFERED NOTHING ELSE .... THEN SHE SAID I COULD HAVE A DRINK WHAT NO WAY I HAD PAID £14 FOR MY MEAL I WANTED MY MONEY BACK BUT WAS REFUSED A REFUND THE CHEF CAME OUT SAID IT WAS COOKED THE CORRECT WAY HE INSULTED ME DISRESPECTED ME AND SAID NO TO A REFUND I DEMANDED A REFUND HE WAS ARRAGNT RUDE AND SPOKE TO ME LIKE I WAS GABAGE .....IT CAME ACROSS TO ME HE HAD NO RESPECT COS I WAS ONLY A HOLIDAY MAKER NEVER WILL I OR MY FRIENDS OR MY FAMILY GO AGAIN WE ALL ADD UP TO 40 PEAPLE THEY HAVE LOST BECOUSE OF THIS MANS ATTITUDE NOT THIS YEAR MAYBE NOT NEXT BUT WITH THIS ATTITUDE IN THE FUTURE THIS CARAVAN PARK WILL CLOSE WITH STAFF LIKE THIS MAN SERVING FAMILIES AND SPEAKING THIS WAY TO THEM THEY WILL STOP GOING AND THIS PARK WILL DEFF SHUT DOWN AND THEY WILL BE OUT OF WORK WONDERING WHY THIS HAS HAPPENED ???? Sickening I STOOD MY GROUND I WOULD NOT BE BULLED I GOT A REFUND ....I SHOULD NOT HAVE HAD TO FIGHT FOR MY RIGHTS AND BE TREAT THIS way ??????

Having booked a 5 day break during May half term for my daughter, her husband and my 5 year old granddaughter at Highfield Grange in Essex for a mini honeymoon. I am very disappointed at their attitude towards my complaint. Prior to their holiday I contacted the site to inform them that this break had been booked for their honeymoon and to made sure everything was ok for them when they arrived. But unfortunately it wasn't, shortly after they arrived there was a power cut on site, which meant that they had no power to heat the hot water for showers, the fridge freezer didn't work so all the food that they had put in there was ruined, lights worked, no entertainment, and the swimming pool was closed. Not great when you are on a budget and in a caravan with poor weather with a 5 year old child. To top this the double bed in the bedroom had three broken slats which meant the bed sagged badly, and was extremely uncomfortable, so much so that they decided to sleep on the floor in the lounge area. The shower was also broken and wouldn't stay up so to shower they had to hold the shower head in place. When I was informed by my daughter of the problems I suggested that she go to the reception and log a complaint immediately. I also telephoned the site and made a complaint as i booked the break for them. But like my daughter had already informed me they weren't interested and seemed to find the power cut a funny issue! No additional entertainment was put on for children, or vouchers given for them to get some food, especially as they were able to cook on site in there caravan. I eventually received a letter from the site offering my £50 off of our next holiday at Highfield Grange!!!! absolutely disgusting, no compensation for no entertainment, swimming pool, food that was lost or indeed the inconvenience that they suffered on their honeymoon!! I would never go back to a ParkDean Resort again, and i am appalled at the way this complaint has been brushed aside.

We stayed at seafleet near Louth setting was lovely but the shop was only open from about 9.30 Monday to Thursday 8,30 till 3 Friday to Sunday the swimming pool never opened and the laundry room was in the same bit as the shop so couldn't use that if you needed to we played for an upgrade for four adults nice new caravan but small when I question the upgrade they said the upgrade was for double glazing and heating but all caravans have heating yes it was a sun 9.50 holiday but we payed to upgrade that's why only one star going to another one in September (played for before we went on this one) let's hope it's better

We booked a 3 days weekend break with Park Dean (Ty Mawr) but we left the resort after 2 nights of stay, due to the worse holiday experience. Reasons: 1) When we called to Park Dean (number given in email), on the day of our arrival to confirm for the double glazed and central heating, they said that they can't confirm because caravan will be allocated on arrival. I offered to pay extra to make sure we get central heating because we didn't realise that we got to pay separately for central heating, but they refused to confirm. 2) There was no water in our caravan for two nights, we had no clean plates and mugs next morning. All blame was put on frozen pipes due to adverse weather. No arrangements to deal with such type of situations. UK is a cold country so management should have done better planning for weather. 3) No alternative was offered to compensate the customers for the poor arrangements, apart from offering to fill the water for the kettle from reception. 4) Indoor pool temperature water was not warm enough and my kids were literally shivering while swimming. (I wished we were Crocodiles). 5) No remote was given with TV but when we called a couple of times then our TV was replaced by another TV set, which was slightly bigger than my laptop. I am not exaggerating, I got a voice recording of all the conversation which I had with Park Dean. People can listen to themselves and decide. Booking number is: 6487823 Holiday park: Ty Mawr Arrival on: 16/03/2018 Caravan # : G9

I've used this company twice before for my family holiday in Wales. Carmarthen Bay and North Wales. Recently completed my last visit and would not return to any of the Park Resort sites due to my experience at Carmarthen Bay this October. The star troopers insulted the audience, dirty caravan, staff unprofessional and the list goes on. BTW it does not make sense to inform the company due to the person you complaining about would be the one dealing with the complaint. Which in my opinion defeats the process. Don't miss interpret my review, Wales is a lovely place, if you want to have a great holiday with positive memories in Wales, avoid staying at Park Resorts sites especially Carmarthen Bay.

I and my wife booked two weeks at Cresswell towers northumberland.We drove for four and a half hours,but we were given the wrong booking ,you will have to go to Skipsea.We were on the road for eight and a half hours.My wife is in a wheelchair,and they will not talk to me.

Skipsea Sands Awful experience of this place. I booked 2 caravan's, one had no heating or hot water and it took 24 hours to rectify. No security dealing with fights and arguments at 2am, vans pulling up and building fires outside of vans. No chance of buying meals in their restaurant and staff suggesting the local takeaway. I did feel sorry for the young people working as they were completely overwhelmed by the numbers they were dealing with, especially when telling people at 6.30 there was no point in waiting for a table in their eatery. There was no managers present and the limited staff on a bank holiday weekend was completely a joke.... when I complained to hoseasons who took the booking the representative of skips sands called me a liar. I have stayed in more than a few places owned by parkdean, some good and some average for what you pay.....but skipsea sands is beyond bad. If you should book....don't try the chippy that's on site...It's disgusting