Park ResortsReviews of park-resorts.com

Stayed at Tummel Valley and I would not recommend it. Customer services made the whole holiday experience upsetting

As an owner I would strongly recommend not spending your money buying from this unscrupulous company. Their sales staff blatantly lie to get a sale, they fraudulently charge for "extras" they don't provide. They use finance companies that obviously don't scrutinize contracts and don't practice Responsible lending ..,.Buy bricks and mortar it's alot more risk free.

Pricing system needs to be reviewed how they can charge u a price and a few days later its about £50-60 cheaper...shocking its bad enough for families to afford a holiday..

Terrible experience with Parkdean Resorts . I will never go back ,sure they're going under the drain. Smelly accommodation and horrible customers service.

Purchased a caravan on the Southerness site a month ago and have had various problems that were promised to be rectified by the time we came to use the caravan. Majority of jobs still not completed, also Parkdean let caravan out and various items were stolen,staff at reception were not interested in helping,even had to clean up all the rubbish that was left.

Myself and partner with our 2 young children have just come back from barmston beach park resorts and are extremely disappointed! You save all year to take your family on holiday and expect to at least enjoy a little bit of it. We'll don't book there as it was absolutely appalling, the staff don't have a clue! Out door pool only and wasn't even open for 2 days we were there due to some cleaning! When we eventually got to test out the pool which was pretty lame at that, someone needed medical attendance as a life guard ran round headless asked for a first aider all the staff stood around shaking there heads saying were not first aid trained! This was absolutely disgusting to know if any of my kids needed assistance they wouldn't of got it. Luckily I am first aid trained and offered my help, luckily it wasn't a serious matter. Dirty drinking glasses and when asked for another it seemed such a distress for the bar staff to deal with! One women I was talking too took her glass to her own caravan and washed it herself. Appalling! Kids entertainers.... Well they can't be bothered with your kids, they play the same thing every night and 4 out of 7 night we were there the same kids were picked to go on stage and win the prizes which is disheartened to other kids. They have absolutely no get up and go and personally think there in the wrong job if they can't deal with kids dancing and screaming with excitement. We also seen sparky every night of our week no other characters at all. Absolutely no entertainment through the day so with no pool and no entertainment not alot to do at all. Kids can't even play outside the caravan as they are so squashed together and have other people's rubbish outside of them. They have the tiny arcade amusements which nothing worked in and when asked got told for 7 days they are getting fixed! Lost about £10 in machines as they still keep your money when not working! 😠 We book through horseasons every year for our summer break away but this year have been sadly let down by them 😢 I would not recommend barmston beach to anyone and would probably book through someone else than horseasons next year.

Caravan absolutely disgusting My son has booked twice a year for family holidays for several years and had never had reason to complain, Couldn’t believe my eyes it was filthy complained straight away to reception but didn’t seem interested I asked to be moved were told camp was full . I wanted to be moved to another site told it was too far away. They said they would send staff in to clean it up and would give us food vouchers while they did it. In my opinion it was passed cleaning dirty stained furniture dirty mattresses all they could do was give us mattress protectors and sheets to over furniture filthy floors stained carpet in bedroom only two burners on cooker worked couldn’t open freezer box on fridge it was iced up staff tried to clear it but water dripped on food. To top it all my son found a pair of child’s soiled dirty pants thrown on top of wardrobe , l could go on and on, I would have walked out but for upsetting my young Granddaughter. I left a detailed letter with manager on site said they would contact my son in two days nothing so far. I have also emailed Head Office and will be sending a detailed letter of our grievances. Don’t think we can do much more and put it down to an experience of something that won’t happen again,

Myself, my partner and our two young children recently stayed at Pendine Sands in a Park Dean caravan. This was our third visit, and our most expensive visit - costing us £895 for 7 nights. We booked through Park Dean and selected a Dulais+ caravan, having looked through the photos online and the specifications and deciding it was worth paying extra for this caravan as it promised to be extra wide and the photos were lovely. HOWEVER.. When we arrived at the caravan we quickly realised we hadn’t been given what we’d paid for. The caravan looked nothing like the photos, and the inside of our caravan actually matched the interior photos of a lower grade caravan on the website. Also, the gas fire in lounge and the soundbar that was promised in the Dulais+ specifications were nowhere to be seen! I quickly phoned the reception to enquire into whether we’d been placed in the wrong caravan, to which I was told no, and that the caravan we were staying in is what we’d paid for. When I asked where the gas fire was & the soundbar I was told these things have been removed - when I asked why they weren’t taken off the website if they were no longer available the lady responded with “I dunno”... also, when I told her the caravan looked absolutely nothing like the photos on the website, with the layout being completely different as well as the interior decoration, the lady at reception said to me - “sorry love, our photos are just to reel you in and get you to book with us and the caravan never actually looks as nice as it does in the photos, it’s like a McDonald’s advert - the burger you get never looks like the burger in the photo.” !!!!!!! 😡😡😡 !!!!!!!! I was speechless. What do you say to that? She refused to help and said she couldn’t move us as all caravans were fully booked on site - which I know wasn’t true as myself and my partner saw many many caravans unoccupied for the whole week we were there! After being incredibly let down by our rubbish & overpriced caravan we decided to get out and visit the pool to book our children in for activities. We booked them in for a few activities over the course of the week, paid upfront & left our phone number incase the pool staff needed to contact us for any reason... but when we turned up for the activities, we were greeted by a sign stuck on the pool entrance door saying the pool had been shut and activities cancelled & sorry for the inconvenience! With no warning & no phone call! Try explaining to two young children who are dressed ready in their costumes ready for their activity that they’ve been excited for all day that they can’t go now because the pool has shut. And this happened every time! The pool was closed 75% of our holiday. Which led to two very upset children. And it took us days to get our refunds for the activities we’d booked and paid for because the staff kept shutting the pool without reason! Also, the evening entertainment for the children provided by the Troopers was a complete let down on our last evening. We had two children very excited to see Sid and Lizzie for the last time before we went home - just to be told the show had been cancelled, with the Trooper saying it wasn’t busy enough to put on the show so she handed out colouring books to the kids instead and told them to colour! There was over 30 children present with their families, so to state it wasn’t busy enough to perform the Starlanders Sid and Lizzie show was disgusting and left a lot of children including our own extremely upset. The troopers then went and sat behind the desk talking between themselves for an hour while the children were stuck to colour on the dance floor. Our holiday was a complete let down, with our caravan being the worst as we’d paid £895 for the holiday and spent another £300+ inside the Sands bar on activities, the arcade, food & drink.. so Park Dean made £1195 off us during that week and when we complained to management about our stay and the response from reception when we expressed our concerns and disappointment about the caravan, all we were offered was £60 off our next stay. How on earth does £60 compensate a wasted £895? We were looking to book again the end of August for my birthday but after our recent stay will be going elsewhere and using Haven in future! Park Dean you have lost regular customers and your response to our complaint wasn’t taken seriously. We expected at least half the cost of our holiday returned to us in compensation or a free holiday for at least 3 nights as compensation. Instead we were ignored and pushed aside, and I know we aren’t the first as I’ve seen hundreds of customers comment on your Facebook page stating your customer service is disgusting and their holidays were also a let down & their caravans disgusting and unclean & not what they paid for! I’ve also notified trading standards of the specifications our caravan should have included, that we paid for, and that weren’t available in our caravan during our holiday because you’ve removed these features but are still falsely advertising them on your website!