Park ResortsReviews of park-resorts.com

Sadly I cannot give this company any lower score than a one star because I would give a minus five if it was possible! Some bright spark of a director has come up with the idea of putting all pitch fee payment through a credit company WITHOUT any consultation from the owners meaning that you have two choices pay in full around six thousand per year of pay a credit company through a credit agreement?? This should have been put to current owners first for comments, The customer support teen talk down to you as if your an twit, I spoke to a young lady called abbey who was very dismissive towards me and the attitude towards me was if you do not like the system then leave!, I WOULD NOT RECOMMEND THESE PEOPLE TO MY WORST ENEMY they are bully’s and inefficient to say the least it has taken them almost two years to get a change of address right.

Disaster holiday,I book with parkdean every year and have done for the past 5 years.weve found this year rather disappointing.we normally use the sun to book and always had fantastic holidays,so this year we booked direct and paid that bit extra and stayed for 2 weeks.ive found this holiday has been ruined and spoilt our stay.we went out 5 out of the 14 days.i have a 1 year old and a 5 year old and my daughters been in tears cause we couldnt go swimming or even out much due to them having severe conjunctivitis which theyve obviously caught out of the dirty caravan weve been put in,they also had high temperature and sickness.i did file a complaint at reception to be told theres nothing they can do as we left it to long to complain and if we book back with them next year they can give us a free upgrade,which we dont want due to the state of the one weve been put in.we met some friends here who booked through the sun and we even looked at there caravan n it was so much cleaning than ours.i even found food on some of the pans n saucepans.i find this appalling,my childrens socks were wrecked within a few hours of being in the caravan and as my yougest is crawling even some of her clothes are with how dirty the floor/carpet was.there was all stains over the caravan seats aswell.we had no hoover so we used a dust pan and brush to sweep the carpet after seeing the state of our socks,there was that much dirt and even pet hair was disgusting.if I drove we would of left the next day but due to living nearly 130 miles away and relying on a family member to bring us and drop us home we couldnt get a lift back so the earliest we could go home is a day.i filled a complain't and got asked to return to the holiday park again.i will not book with parkdean again absolutely disgusting !!

Very disappointing! Paid for a luxury upgrade at Valley Farm Clacton & the caravan was filthy,disgusting & smelt. Had massive cobwebs with flies in them,food splattered on the walls,holes in the walls,cupboard doors hanging off & smelt of damp & rotting. Definitely wasn’t the caravan we booked from the pictures on the website. Staff totally unhelpful! We checked out within 20 minutes as it was that awful. If that was the upgrade & apparently a 2018 new caravan would hate to see the cheaper ones. DEFINITELY WONT be booking with Parkdean again!!!

Awful experience, filthy caravan, filthy bar, cracked uneven paths. Badly run site at Thorness Bay with management not interested.

The two bedroom caravan we chose on the internet was not the one we got, when we questioned the staff about it they quoted “the photo we saw on the internet was for illustration purposes only “ well isn’t that false representation or am I mistaken

We’ve recently stopped at parkdean at Saltcoats Caravan 196.The caravan was appalling . It stank of mould and stale cigarettes. My daughters duvet was covered in faeces and the bedding The bathroom mat was sodding wet with mould all over it and on the floor. Under the cushions in living room hadn’t been cleaned there was trimming missing Mould all over curtains Boiler hadn’t been checked since 2017 fire extinguisher hadn’t been checked since 2007. The fire escape windows were nailed shut. I’ve complained they say they take things seriously but I doubt this happens. Please don’t use caravan 196. It will be your holiday from hell

We been to caravan site last week location Lake District Whitecross Bay Caravan Park. Last time we been to Dorset site. The cleaning this of caravan is not acceptable there is a marks in the Sofa and mattress. Is disgusting. Not happy at all.

Booked Caravan for 4 nights @barmston beach parkdean resort, on arrival was given the caravan that wasn’t booked to top it up reception and manager had no customer service, didn’t stay in the horrific smelly caravan left on the same day. Please avoid, better of setting a tent in your garden :). Advise to the park listen to what your customers needs and not to be so arrogant and show no respect to others.