Sarah B.
1 star because I cant leave zero
1 star because I cant leave zero! Arrived at our caravan just before 4pm to find that it was still dirty. After walking to the reception area and back the cleaner had already been!! Apparently it takes 3 minutes to deep clean a van?? The van stank of dog wee, the beds, the sofas everything. Walked back to reception who sent the cleaners again...this time it took them 6 minutes to vacuum and spray the van with very strong spray! Luckily I had packed a full cleaning kit as with 5 kids I wanted to make sure they were as safe as possible during these times. Onto the beds...one of the beds had been turned over due to the giant stain on the underside! Nice!! The double bed in the lounge was absolutely disgusting. Stains and smells like dirty dog. My only choice was to sleep on the floor as the cushions on the sofa stank of dog wee, even after buying a bottle of upholstery disinfectant spray. It gets better. The cooker was broken and wouldn't light, the curtains had unknown stains on them, the toilet flush didn't stop and ran all night, and at random points the light fittings would drop from the ceiling. I appreciate that taking a dog and children on holiday has its disadvantages, and i did not expect a nice new shiny van...but i did expect it to be fit for humans and at least clean??? Having tried every day during my week to contact customer service to no avail, I have no choice but to write this and try and warn others!!!